Amre Supply Co Ltd

Building Supplies and Hardware
5020 75 Street NW Edmonton AB T6E 6P2
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57%

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Reviews for Amre Supply Co Ltd

Average customer rating:
6.1 10 (16 reviews)

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Glenn in Toronto
Glenn in Toronto
0 reviews Edmonton, AB
0/10

Incorrect product shipped, complex & costly return process

they should own their mistakes - if your flyer advertises a product and clicking on that products generates an order and the incorrect product is shipped. Own it!! 25% restocking fee for your error does not make sense. Nor does me covering shipping. Again - own your mistakes!!

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Company Response

Hello Glenn, My name is Rachael Bosch. I am the Ecommerce and Marketing Manager for AMRE Supply.

I have seen an onslaught of public posts about your return. Please understand that the decision for the return was by a branch. We do have the right to impose any restocking fees that we see fit. If you have further concerns, you are more than welcome to contact our Customer Care department and to speak to the manager there. However, we also have the right to monitor and manage our social media pages. By sending multiple messages and posts to our public social media pages without speaking directly to an AMRE associate, we will continue to take these posts down.

You will be hearing from our Customer Care Centre Manager today by phone. - Rachael

ted.slawinski
ted.slawinski
1 review Langham, SK
6/10

Long delays.

I ordered an adjustable snap disc that was showing stock in the system because I needed this in 1 - 2 weeks. After 2 weeks, I called and the rep said it was on back-order, yet the DC showed stock. Transfers from the DC should be automatic. I purposefully ordered a part that showed stock in the system. At 3 weeks there was still no part. I did finally get the part. But it took a phone call to fix this. Your ordering system is broken.

If your projects are time sensitive, beware.

Review has 1 previous version
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Lonn in Edmonton
Lonn in Edmonton
0 reviews Edmonton, AB
0/10

Unethical On-line business practices

So, my fridge was having trouble. The Amre website declares the part I needed is 'in stock' - great! Oh, they meant in their stores that are in a different province. Okay, I'll order it, website says shipping from their stores is 5-7 days, bit long to be without a fridge but I can manage. Okay, paid, and done. I confirm with their assistant chat function that shipping is 5-7 days. Hmm, the receipt I received has the word 'backorder' on it ... Surely that must be wrong? 7 business days go by. I call to see if there is any update. "Ah, well the part is on backorder and will be 4-6 weeks!".

Are you kidding me? Mislead me to think it'll be here soon (I looked again, it's still very clear about it's claims), to get my money? Amre is a great store in person, but I will never, never use their online site again, and I will begin checking with their competitors before visiting in store as well. Not only unethical but silly as well - did they think I wouldn't notice when my part was 4 weeks late?

Shameful.

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Sandy V.
Sandy V.
0 reviews Red Deer, AB
8/10

Furnace Humidifier parts

I had ordered a solenoid and a filter for my humidifier in November of 2020 and received the solenoid within a couple of days! Unfortunately the filter was a special order and had to be ordered in. In February I was advised that it should be received by the end of February. When it wasn't received in February I contacted the customer care center who advised that it was again on delay until the end of March. This was not good news. As I did have a technical question as well, I was transferred to the desk at the Edmonton location where I had the pleasure of talking with Briley. Not only did he expertly answer my questions but looked up my delayed part and had it shipped out the next day! No more waiting! Briley was polite, knowledgeable and beyond helpful. Thank you Briley!

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Company Response

Hi Sandy, thank you for writing a review. We're happy to hear Briley could be there to turn your negative experience into a positive one and find you the part you needed. We hope your repairs go smoothly and your humidifier is back running like new quickly! - Ashton

Sheldon in London
Sheldon in London
8 reviews London, ON

First Review

0/10

Waiting for a month and a half for part. Any updates?

Ordered a part on Sept. 13th on the amresupply.com site. Still waiting. Got a message that is what backordered then noticed that the part was available at locations other than the pickup locations. Don't see any updates yet.

1 of 1 people found this review helpful.
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Company Response

Hi Sheldon
We have responded to you on your Google Review. Please reach out to our Customer Care email with details about your order, and our Customer Care Associates will be happy to provide you with an update.
Thank you!

Ruby Bud from Edmonton
Ruby Bud from Edmonton
10 reviews Edmonton, AB
10/10

Residential Ventilation and Radon Mitigation - Basement Ventilation Fan

With the advice of staff at Amre Supply (to help me choose the correct product), I purchased and installed a "Panasonic WhisperCeiling DC Exhaust Fan, 50/80/110 CFM" in the rumpus room of my basement. The fan cost about $220 plus sundry supplies and my time. My goal was to ensure that I have at least 3 whole-house air exchanges every 24 hours to reduce indoor air pollution, which includes radon. The fan runs continuously, however, it has 3 dials that permit a variety of settings and it is switched at the wall to provide a temporary boost in fan speed. I am delighted by this product. Surprisingly, the air is exchanged without the house feeling drafty (it definitely smells better in spite of the dog), the temperature of the house stays more even (I have a variable speed furnace that I run continuously), humidity has dropped to below 35% and when the temperature dropped to minus 25 degrees celsius for a few days, by increasing the fan speed marginally, I kept the ice off the windows (first time in 15 years), and the radon levels have dropped to just above 200 becquerels (200 bq is the limit suggested by Health Canada). Fortunately, the fan is very quiet and we don't notice it operating while we watch tv or read in the basement. This has been a very inexpensive solution to solve my radon problem (which was originally tested at just under 900 Bq) & my humidity problem simultaneously.

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Danny Carvalho from Mississauga
Danny Carvalho from Mississauga
8 reviews Mississauga, ON
0/10

Ridiculous Return Policy

Ordered 2 water inlets, 1 arrived clearly used and when I hooked the hose on I quickly realized it was the wrong inlets so I returned them.

I was charged $13 to return them and then get an email saying they wouldn't accept my return because the item was used (by attaching a hose) and installed (it was not installed).

Would never use again or recommend to anyone.

Very poor customer service as they jumped to conclusions without calling or asking questions. Customer Service turned Keyboard Warrior.

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Company Response

Hi Danny, We're sorry again to hear about your negative experience. Our Ontario District Manager has reached out to you to see how we can rectify the issue. We look forward to hearing back from you and hope that we can help.

Private User
Private User
Private User reviews Edmonton, AB
10/10

dryer cable

Ron was awesome and very helpful!!! Needed a cable for my dryer and he went above and beyond. Thanks Ron! I recommend this store to everyone!

A very satisfied customer.

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Company Response

Hi There, Thank you for the wonderful review! - Rachael

Private User
Private User
Private User reviews Waterloo, ON
10/10

Whirlpool part

After difficulties in getting the part from Whirlpool, AMRE promptly provided it and the order arrived the second day. No issues with the part itself; the appliance worked well after the installation.

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Company Response

Hello! Thank you for the wonderful review! We're so glad we were able to help you get your Whirlpool part.

Shannon from Vancouver
Shannon from Vancouver
1 review Vancouver, BC
0/10

washing machine pump

They sold me a faulty washing machine pump that leaks so we fixed our old one and now the company will not reimburse me for the broken one - this place sucks in my opinion

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Amre Supply Co Ltd

AMRE Supply is a network of warehouse locations across Canada stocking parts, products, equipment and supplies required by contractors, property operators, and household owners. Appliance Parts, Plumbing, Motors, Lighting, Electrical, HVAC, Janitorial, Hardware, Tools and Sundries.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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