Be aware of this company. Very Bad Service.
Last Friday a technician came with a bad working attitude. My wife gave him a brand new sealed box of UV filter and after he done the installation he told my wife the filter is missing a ballast and lamp connector so the filter is not working at all. After I came home I found the UV filter is installed before water softener. I’ve written the way I need the system to be set up on piece of paper and my wife gave the paper to the tech prior to the installation.
I called the company and talked to a gentleman who agreed with me that UV filter should be installed after the softener. He then told me that they would talk to the tech on Monday and find out the reason of installing the UV filter first.
Got a call from the tech Monday morning, he told me they always install the system this way and I told him that cannot be right. He then told me that he just talked to the manufacture and they told him it’s correct to install the UV filter prior to the water softener.
We didn’t believe him so my wife called the manufacture and they told my wife that UV Filter should be installed at the last stage of the water system and always after the softener.
Email Plumb Tech again, they email me back saying it’s the way they install all their UV filters and if we would like to have it set up the way we want, we must pay for another service call.
Very bad practice. Be aware.
- Approximate cost of services:
- $657.50
- Company Response
Dave, we’re very sorry that your experience with Plumbtech wasn’t more positive. We have legions of very happy customers that we have served over the course of our over 30 years providing plumbing service to Barrie, Simcoe, Muskoka and Parry Sound. We hope you will give us another opportunity to show you why. Sincerely, Plumbtech Plumbing.