we had this company in to install our alarm on our new home while it was in the building stages to avoid having to wire after drywall was in. The door contact was not installed properly and a wire was run on the drywall, not a big deal. When they were hanging the motion sensor after the house was done, they damaged our wall with the ladder and tools and when we complained the tech was very irate with us and tried to blame us for the damage. We have been happy with the monitoring after installation.
- Approximate cost of services:
- $400.00
- Company Response
Hi Erin,
On behalf of Telsco, I would like to offer a very sincere apology for the unpleasant experience of your security system installation. This is not our standard and we are very dissapointed to hear of this discourteous and uncalled-for behaviour. Please feel free to contact me on our main line so we may discuss this incident in further detail. Thank you for your feedback.
Kristin.