Designer's Home Centre

Windows & Doors Installation & Service
1638 Cyrville Road Gloucester ON
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9%

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Reviews for Designer's Home Centre

Average customer rating:
0.5 10 (2 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
0/10

Refusal to fix leaky door

purchased a number of windows and doors from Designer's Home Centre. The purchase phase itself was not very smooth as there were numerous misunderstandings and delays. I had to pursue them patiently and diligently in order to get the order placed, as they seemed to be very disorganized and chaotic.

But the worst part was the complete absence of post-sales service and respect of warranty. After it was discovered that one of the doors they installed was leaky, I informed the owner, but received only evasive responses, prevarication, delays, denials of responsibility, and a recurring invitation to have the door uninstalled, fixed and re-installed by my handyman (which would have voided the warranty). At the end of the day, this vendor refused to honor his warranty and provide after sales service to repair and/or replace the leaky door. I have had to purchase a new door elsewhere and have the new door installed, at my own expense.

I definitely would not recommend this vendor to anyone for lack of professionalism and lack of post-sales service and warranty.

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Tanya S. from Ottawa
Tanya S. from Ottawa
4 reviews Ottawa, ON
1/10

Entry and Garage Doors

We purchased and had installed new entry and garage doors from Designer's Home Centre 4 years ago. At the time, we dealt with Greg who was very professional and extremely helpful. Since, we found out that our Hörmann garage doors weren't installed properly (as confirmed by a company representative and a subcontractor of Designer Home) and one of the panel tore and needed to be replaced. Ken, who currently works at Designer's Home Centre, refuses to honor the warranty, avoided my phone calls, etc. I would never deal with them again and strongly recommend to avoid this company at all cost.

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