I have used Holland Home Services for many years without a problem until now. Last year I booked a fall cleaning and at the same time booked a spring cleaning for May 1. The fall cleaning was not completed properly (they missed areas requested) and they did not show up for the May 1 cleaning. When I phoned today to find out what happened there was NO apology and simply 'the order didn't print out'. The person on the phone was impatient and not empathetic. I was advised that they could not get out any sooner than 7-14 days as it was their 'crazy busy season'. I asked if this could not be made a priority since they missed the appointment and was simply told - 'we'll put it in the Richmond booking with all the other orders'. Asked if they would confirm what date they'll come. Reply in a snarky voice 'we can certainly call you the day before if that's what you really want. Ok? Byeee'. Nice.
I am searching the web for another company..
Dishonest - fabricated work that was done - then changed the explanation for what was done from the first to second invoice. Apparently removed branches from a tree that were overhanging the roof but I could see no evidence of this or a reason for doing it. Most importantly, this was done without requesting my permission. Supervisor obviously is of touch with what the work force is doing. Slow to get to the job. Will never use them again.
We just had our roof, gutters and chimneys cleaned and the work is excellent. The roof was covered in Moss and pine needles and our roof now looks brand new. The yard and garden are clean - I can't say enough about the incredible work ethic of this employee!
I decided to get my gutters cleaned last year because I noticed that during heavy rain falls that water was not coming down a down pipe on a specific side of the house and instead was over flowing over the gutters. So I called Holland to have someone come over to do the gutter cleaning. I wasn't home while the job was done so I just trusted them. But after the job was supposed to be done I still noticed the same problem after heavy rain fall, so this year instead of going through Holland again I called up another company. This company came over and took "before" pictures of my roof with my own phone and it clearly showed that nothing was done, the drain was covered with moss! this new company cleaned it up and took "after" pictures on my phone again to show the work performed. and also pored water down the drain to show that it's working properly. thanks for the rip off Holland
I've never had my windows cleaned before so it was pretty filthy. After they were done I was surprised because it looked really clean. I had high expectations and they definitely met them. I recommend their service.
They did a great job in cleaning the windows and gutters. They even closed off our chimney. They cleaned our tile roofs and did a great job. I would recommend this company to do your outdoor cleaning.
The guy was a little later than i expected but job he did more than made up for it! The windows look beautiful and I was very surprised that it only cost $90 to have it done. Professional office staff and workers. Would recommend to anyone!
Quote was reasonable, but when work was done, they said gutters were quite full and charged additional $40! I was able to see a part of the gutter from an upstairs window that was not cleaned at all. They sent someone back another day to clean it. Two men came to do the cleaning.