Our landscaping company failed in their role to manage the irrigation on our property. We have had multiple cedars die, incurring significant expense. In checking the system, we found multiple breaks in piping and broken sprinkler heads. University Sprinkler representative, Joël, showed up on short notice. He repaired all of the deficiencies, spending the best part of a day at our property. Several pipes were repaired, the system was checked, and he confirmed that all units were working. One Cedar was removed, as there was a pipe breakage under the roots, and that Cedar may need to be replaced in the future, if it does not recover. This was urgent, as we were in the midst of a hot spell, and plants were at risk. In my opinion, this was service as it should be provided.