Royal Plumbing Services

614 Dufferin Street Toronto ON M6K 2A9
HomeStars  >  Plumbing in Toronto  >  Royal Plumbing Services
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
85%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How often a company responds to reviews. This will soon include response times to quote requests.
Reviews by rating (past 12 months)
9
0
2

Reviews for Royal Plumbing Services

Average customer rating:
8.7 10 (37 reviews)

Sort by

Doris Henrique in Brampton
1 review Toronto, ON
10/10

I went online to look for plumbers because my basement was flooded with water. I found Royal Plumbing and called to see if I could get emergency help right away. Thank God someone answered the phone. They requested my information and told me they would be less then 1 hour, after I explained that my basement was flooded. Royal Plumbing told me to relax because someone was on their way to look at my problem. George and Mark showed up in less then 1 hour. What a relief! The plumbers checked my basement and told me my drain was backing up causing the flooding waters. They looked around and found something on the wall. They requested if they could open up the wall and check the main drain line. I said of course! George and Mark told me my drain was plugged and will need a snake machine. They went out to the truck and brought in a big machine to start putting cables inside my pipe. They started the machine and within 5 minutes they were done. I said, "really? What a relief!" They told me there were wipes that they pulled out. This was caused by my young kids flushing them down the toilet. I really want to thank George and Mark for all their great work and speedy response. George and Mark also cleaned up my basement like new. They left the windows open to bring in fresh air to dry out the basement. Thank you again for being so kind and professional. I will definitely recommend them to my friends and family.

Was this review helpful?
Company Response

Hello Doris,
Thank you for taking time out of your busy schedule to write a great review. Royal Plumbing is happy your experience was good with Jorge and Mark. Thank you again.:)
Royal Plumbing Management.

Sue Colley from Toronto
3 reviews Toronto, ON
10/10

Mark showed up within an hour of my phone call. He was polite (took his shoes off), pleasant, friendly and helpful. He immediately identified the problem as being in the main line and proceeded to fix the blockage by popping the toilet off and snaking the main line. All this occurred in very timely and efficient manner. I was very impressed. Thank you Mark.

Was this review helpful?
Company Response

Thank you for taking time out of your busy schedule to write a great review. Mark is always trying hard to keep our customers Happy. Thank you again.
Royal Plumbing Management

Private User
1 review Toronto, ON
8/10

Good news and bad news. Bad first. I telephoned Royal Plumbing on a weekday morning after 9 am. Tinny canned music followed by someone who answered as if he had just woken up. I explained the problem; he said someone would call; I asked when; he answered "soon". Not encouraging, I thought. I waited a couple of hours then booked an appointment with another company. Called Royal to cancel my request. A few minutes later, Mark called to clarify address. After a short conversation, I cancelled the request made to the other company and Mark arrived later that day.

Now the good news. Mark was prompt, efficient and courteous, and took the time to explain what he was doing and why. We were very happy with the service he provided. Things worked out well despite the bad start.

Was this review helpful?
Company Response

Hello Private User,
Unfortunately the day you called the person answering the phones was sick with a cold, so we apologize for the inconvenience. We are happy allthough all went well with Mark.
Royal Plumbing Management

Lucy in Waterloo
1 review Toronto, ON
10/10

I had a sewer back up and I looked Plumbing companies on yellowpages. Two were too busy to show up but Royal Plumbing services came to my house right away and fixed the problem . They also cleaned up which was great .

Was this review helpful?
Company Response

Hello Lucy
We're happy your experience with Royal Plumbing was great. Our plumbers are always trying their best to keep all our customers happy. Royal Plumbing is happy to provide good customer service experience to you Lucy.
Thank you again.
Royal plumbing management.

Frank
2 reviews Toronto, ON
10/10

I was looking online for plumbing companies and came across Royal Plumbing. Me and my wife said let's give them a call. We requested some information before hiring Royal Plumbing, they were very helpful and explained it may be a simple fix. They explained to us the panel breaker may of been tripped. We said well we never did check that and told Royal Plumbing we would check to confirm if that was the issue. We did call Royal Plumbing back to thank them for their assistance over the phone and saving us money. We would highly recommend Royal Plumbing for thaking the time to walk us through a simple fix. Again we would highly recommend Royal Plumbing.
Thank you guys.
Frank

Was this review helpful?
Company Response

Hello Frank,
We're delighted someone helped you over the phone. Royal Plumbing is happy to provide good customer service. Thank you again.
Royal plumbing management.

Paul in Toronto
2 reviews Toronto, ON
10/10

I called royal on a thursday eve and they arrived at my home friday morning. We were having back up issues with most of our drains (mainly sink and shower) and a recent inspection report listed the waste pipe as needing to be replaced. They replaced the waste stack as well as snaked a few drains that were backed up. I was worried about the mess that was made with the old waste stack but they did a great job cleaning up. They even installed a new sink drain to ensure there were no other issues with our bathroom sink... They had to remove the actual sink and re-seal it, and did a great job. The part they used for the sink drain actually looks better then the intial install. Anyway I was impressed with the service and overall cost would definitely recommend Royal for any plumbing job.

Was this review helpful?
Company Response

Hello Paul, Thank you for Sharing a positive experience with our plumber George. Customer satisfaction has always been high priority to George & our Team. Our plumbers take pride in keeping customers happy. Thank you again.
Royal Plumbing management

Mickle in Toronto
1 review Toronto, ON
2/10

Twice we contacted them. First time no show no call. Accepted apologies. Booked with George for first in morning. Took of work. No call no show. Will request condo board no more recommend. 360 condos.

2 of 2 people found this review helpful.
Was this review helpful?
meren in Toronto
1 review Toronto, ON
10/10

I woke up this morning and my basement floor was wet. Noticed dirty water is coming out of my floor drain. I called royal right away panicked. They response fast, calm me down and instructed me what to do while they're on their way. George showed up with Mark, with tools ready in their hands went straight to the basement and did the work.
I gotta say Im impressed how fast they've moved and how polite they were. Price was fair. I would definitely use them again. Thank you Royal

Was this review helpful?
Company Response

Thank you for taking time out of your busy schedule to write a great review. George and Mark are always trying hard to keep our customers Happy. Thank you again.
Royal Plumbing Management

mccoytwelve in M3H4P5
1 review Toronto, ON
10/10

I had a bad leak in my dinning room ceiling. I was hesitant to call a plumbing company due to bad past experiences. I called royal plumbing on recomondations of friends. Mark came to my door, he was very polite he investigated the problem and gave me a price before starting any work. He opened up my ceiling and replaced the broken pipe from my shower. He explained to me all the work he did and did a great job cleaning up. I would definitly recomend mark and royal plumbing i was very happy with there service

Was this review helpful?
Company Response

Thank you for taking time out of your busy schedule to write a great review. Royal Plumbing is happy your experience was good with Mark. Thank you again. Royal Plumbing Management.

Private User
3 reviews Toronto, ON
2/10

I hired this company based on recommendations from our neighborhood Facebook page, but never again and I will be warning my neighbours as well. I needed my toilet to be repaired because it was moving around a bit as one of the screws had become loose. George came around the time we had discussed and looked at the issue and said it would be $230 to fix it. I gave the ok and he proceeded. A few minutes later he calls and shows me the flange was broken and needed to be replaced and it would cost a "bit more.. Not too much". I again agreed and left him downstairs to tend to my newborn. About 1.5 hours later (he was at my place for less than 2 hours in total), he called me downstairs and said he was finished and presented me a $430 bill! I was shocked and asked him it was supposed to be $230? He said it took more time as he had to replace the part etc etc. I was very disappointed. At that point I had no choice but to pay this ridiculously high bill for which I never agreed. When I look at the bill, the only part listed on the bill as being replaced is the flange.. A $10-$30 part according to google. He also listed cleaning on the bill.. Never mind the fact there was still wax on the floor in certain areas and he also scratched the toilet seat cover with his tools.

2 of 2 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Royal Plumbing Services

Royal Plumbers are dedicated plumbing perfectionists in Toronto & GTA Regions, who understand the value of your time. Our reliable plumbing services help provide beauty, convenience, and value to your Toronto home.

Royals superior knowledge of both vintage plumbing and radiators owes much to their fathers experience of over 50 years.

Royal Plumbers rock solid reputation is built on customer care and support: Every customer is important, every community addressed, every problem given proper consideration.

Showers & Bathtubs, Toilet Plumbing, Sinks & Faucets, Gas Pipe Repairs / Installations, In-Line Camera Inspection, Leaks, Frozen & Pressure, Sump Pumps, Faucets & taps, Washers/Cartridges, Low water pressure fixes, Appliances involving water, Sinks, tubs, showers, Unplug drains, toilets, sinks, Water heater tanks, Grease traps, Pipe work, Frozen pipes thawed, In-Line video/Camera inspection, Sewage & drain cleaning, Boilers installation and repair, Gas Pipe Repair And Installation Tankless water heaters, flood and water damage, gas leaks, safety inspections , tree root damage,rotting pipes,water line replacement , copper piping repair

CATEGORIES
Plumbing, Waterproofing, and Drain Services
SERVICES
Our trucks are fully loaded with whatever parts, tools or machines necessary. Service calls involve a thorough inspection. Pricing policy that straightforward: No hidden costs, no surprises. Your call is taken directly by a licensed plumber who discusses your problem and identifies it – before coming over. Sometimes, a problem can be solved over the phone free of charge.
WEBSITE
http://royalplumbers.ca
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
10
RETURN POLICY
Call for details
PAYMENT METHOD
VISA, MASTER CARD, DEBIT, CASH,
LICENSES
Workplace Safety & Insurance Board
MEMBERSHIPS
TECHNICAL STANDARDS & SAFETY AUTHORITY
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
ASK FOR DETAILS
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.