I bought lights for my whole house from Cartwright, some of which had crystal on them. After we moved in I picked up the crystal from the store and waited about a week and a half to put it on the lights. It turns out we were missing about three strings of crystal from our dining room light so I called Cartwright to see about getting replacements. I was but through to someone named BONNIE who wouldn't even let me finish speaking before rudely interrupting me to ask me if I "called my builder". I said no and before I could continue she immediately said I had to call my builder, she wouldn't even listen to me or let me finish a sentence. She would not explain to me why I had to go through them when all I needed were a couple replacement strands and every time I tried to ask or even speak she just kept telling me to "call the builder". Well I'm sorry but how can you call yourself a customer service company when you have people like this woman refusing to help you?? She was extremely rude, dismissive, and not even the least bit helpful. Whichever department Bonnie works in, it should not be customer service that's for sure!
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- Company Response
I am very sorry to hear about your recent and disappointing experience with one of our team members. As a company we do strive to extend exceptional service to all our customers but we have obviously fallen short. We take your input very seriously and we will follow up accordingly. I would be happy to speak with you personally so we can sort out the issue you are having. Please feel free to contact me at 403-270-8508. Thanks. Byron Vandekraats, Manager, Cartwright Lighting.