Bought ridiculously expensive LED dining fixture , paid for their installation, 1 month after it made a buzzing sound and died. Called the store. They assured me that the fixture is under warranty and I will get replacement within 6 weeks, however then they called back and said that they are not ordering a replacement instead they will send their technicians to assure that it is really dead. Well, the issue is once you paid big bucks for the fixture their technicians are not really in a hurry to come to your house. will have to wait 2 weeks until they are kind enough to visit my house to make sure that this thing really does not work. Then they will bring it back to the store trying to revive this piece of crap.And if it will not revive (imagine my stress if it does and then dies again) they will make an order and in that ridiculous long period of another 6 weeks we might get a new one... All this time we are supposed to live without fixture above our dining table.
Way to go, cartwright, way to go...
PS: Oh, by the way, good luck calling them if you have any issues with their product. you might wait ages for them to return your call.
- Company Response
We are sorry to hear about your recent experience and would like to find a positive resolution. Please reach out to our management team (we can be reached at 403-270-8508) so that we can assist. Thanks.