We rented a 10-yard bin to haul away an old fence. The staff were really friendly, and professional, but I was surprised by the final cost. We were invoiced an initial $350, but then we were invoice a second time for extra weight ($115) without a phone call to discuss. I'm surprised that we went over weight, but we have no way to know.
- Company Response
Thanks Brae for your feedback. We appreciate your feedback. Please contact our office by email to [email protected] or call direct 310-3867 and inquire regarding the extra weight. We can provide you proof of the weight. Our customers appreciate that we have full disclosure of the pricing terms and conditions in the agreement provided to them. We would be happy to explain to you when you call or email us on how the calculation of extra disposed material is completed. Our Call Center Agents are experts at providing you with clarifications. I appreciate your kind comments regarding our service. Here are excerpts of testimonial emails from recent customers: “Everything was awesome!” “It went very well, 310 – DUMP has been awesome.” “Everything went fine with delivery yesterday, thanks!” “Everything went smoothly. Thanks for checking.” “Everything went well this morning and the bin is on our driveway. The driver was very courteous and helpful.”