I have used Groves Wm regularly and found their service satisfactory until this month. I requested them to clear out my sewer pipe about three weeks ago. They attended and stated it was completed. However, I then had a back up (which means sewage water in my basement). I called them again, a different guy attended and indicated that not the entire pipe was cleaned out last time, in error. The pipe was cleared appropriately. I was then told that I still needed to pay for 30 minutes of service, as the first guy did not spend the time to do the entire pipe. I indicated that I spent another day waiting for them to service by sewer pipe and had a back up of water in my basement and indicated that I would not be returning to their company, as I felt I was being mistreated and paying for their mistake. They indicated that I owed 50. I will never return to this company and do not recommend it. I am appalled that an ongoing customer would be treated in such a manner. I rated them a 1 out of 10 because at least the guy who cleaned out my pipe finally did it properly and was polite.
- Approximate cost of services:
- $150.00