Not only was the very expensive crib that they sold us of poor quality (enough as to be unsafe for our baby), their service was even worse. When alerted to the problem with the crib, they indicated that they were going to look into options and follow up with us, which they never did, even though they knew time was of the essence to us. They were exceptionally rude, even as to suggest that the defective product was somehow our fault. I bought our stroller, a crib and numerous gifts there, totalling thousands of dollars and this is how they treat a customer?? I highly suggest you look elsewhere!!