Amberwood installed our new front door 3 years ago. The unit has 4 glass panes above the door along with sidelights. Our entrance is beautiful and we have Amberwood to thank for creating and installing it.
Several months ago I noticed a fog inside the glass panes likely from broken seals.
Rick was our sales rep and said the glass was covered under warranty and that they would be replaced right away. He put me in touch with Jesse who looks after service calls.
His crew showed up early and replaced all 4 glass panes. What impressed me is how painstakingly careful they were when removing the old glass and scrapping off the old caulking. They were careful not to damage the door, frame or anything around where they were working. They did a spotless clean up before leaving.
You can judge how good a company is by how they service you AFTER the sale. Amberwood is the best in their industry!
- Approximate cost of services:
- $0.00
- Company Response
Hi Sarah and Bill, Thanks very much for the thoughtful review, Sealed units don't often fail, but when they do our team makes it a priority to get our clients looked after.
Rick, Jesse and the team would also like to thank you for the Review!
Sincerely,
Colin Fraser