Doug Lacey’s Basement Systems

I highly recommend this company. We had a problem with water coming into our basement, through a window well and also along the floor. Tried other solutions and nothing was working the water kept coming in every time there was a big rain. Basement solutions offered what we thought would be a lasting fix for this. From start to finish, they were professional, helpful and positive. They returned my calls immediately, an appointment was booked for them to come out & assess the situation. They mailed me information in the mail that arrived promptly.,. Our sales person Ron Rinkel was excellent, he was patient and thoroughly explained what he felt needed to be done to mitigate our problem. On the day of the repair, “Shaddy” our foreman, was prompt and communicative .... asked questions and listened to find out what was really important to me and then followed through on making sure it happened. We are super picky & I did not want a sloppy job. They did a really good job. The actual work itself is professional. There’s nothing that I looked at it and thought oh I wish they did a better job of finishing or cleaning up. I’m really happy with the work that was done and the professional and consultative nature of every person we dealt with. Will our water situation be solved now? I believe it will. It is October,2018, and so I won’t know until it rains in Spring 2019 if what they did actually works.