I am disgusted with the service I've received from Bud's Spas and Pools and would strongly urge anyone I know to not use this company. I sought their services to open my hot tub in a house we have recently moved into. The technician came out, opened the tub when I wasn't home(my mistake not being there to supervise) and charged me for a few replacement parts(I have no way to verify whether they were actually installed or not). When I went to use my tub a few days later, most of the water was gone. When I followed up with Buds to see if they could at least send a technician to my house free of charge to see what the problem was, they were very defensive and refused to waive their service fee despite the tub not being used at all since they were last there and the tub was supposedly working well. I'm not at all surprised by the mass of negative reviews posted below, I will be seeking out other companies to service my hot tub in the future, as well as any future pool needs we will have.
- Approximate cost of services:
- $200.00
- Company Response
I am sorry you feel this way. Your hot tub was opened on May 12 and a few minor leaks were repaired (parts cost $3.50). Perhaps it is important to mention that in February, we had been called out for leaks and the tub was frozen. You were instructed to thaw the tub and winterize it as best you could. I received your call on May 28 reporting the tub had leaked out. I advised you that we would warrant the repairs done on May 12th but could not be sure there wasn't further items in need of repair due to the tub freezing and if there were further repairs, this would be an additional charge. It is unfortunate that you chose not to have us return for the work.