I purchased a Spa tub at the Toronto Exhibition. It was delivered by Mid-September 2017. It was a plug and play hot tub. We decided to have it converted to 220v. We had an electrician wire a separate line to convert it to 220V using a Spa package. Once we turned power on, the hot tub was not heating up. We had so many issues with it. I called Tim at CDS Discounter’s Pool & Spa Warehouse 4630 Dufferin St., North York, ON, and he guided me with directions. We were not having any luck solving the issue. Tim kept trying to help us find solutions. We were afraid the water would freeze, as the it was getting cold outside. Tim told us what to do to prevent that. We spoke with a spa technician and from what we described he thought we needed a new circuit board or that the pump was burnt out as a result of faulty work the electrician did, which would be very expensive. Tim advised that it is very important that the electrician read and followed all steps that were in the manual when converting the hot tub over to 220v. Anyhow, to make a long story short, Tim was very knowledgeable and patient. He managed to provide us with proper information and to rectify the problem. He went above and beyond what he actually was required to do. Now my Spa is running! I thank Tim for all his understanding and for going beyond the call of duty to satisfy a customer that was in distress and in need of assistance.
Thank you Tim!!
Ann Marie F.