When we built our house 8 years ago, we dealt with Cordells and everything went smooth. We were happy with the blinds and had no problems at first. Since then, my vertical blinds have pulled out of the wall and the inside window blinds upstairs are horrible for cold weather and we can't close them or they build up ice on the window. I have turned my humidifier down but it still builds up water/ice. I had Cordells back to install the same vertical blinds in the bedrooms a few years back and overall it was a good experience although their prices are high.
The fabric on my verticals is faded very badly and I wanted to get new fabric cut to fit. I have approaced Cordell's in the past at the home show and had mixed remarks on whether this was possible. First they said they wouldn't do it then they said they could. A few months ago I dealt with Diane/Diana at Cordells, brought them my old fabrice to measure and picked out a new one. Considering all the money I've spent there, for 2 blinds I was shocked when they came back with $725 for new fabric. What a rip! The fabric was cheap, they were charging me $410 for labour, just to sew over a few hems. I found a seamstress who was willing to do it for much cheaper and I found fabric for the same price that was nicer. Also Diane was extremely rude when I went to pick up my old fabric from them and told her I thought it was too expensive. I will never return, they have lost my business