Comfort Zone Heating & Air Conditioning

I have been a customer of Comfort Zone in Cobourg for more than 9 years and have found their services to be of the highest quality. Recently, our furnace broke down and required immediate attention. Both the owners and their service rep (Shawn) went the extra mile to get us up and running. The service was efficient and friendly and I would recommend them to anyone who asked.
Thanks Team
Ross

I recently had a heat pump installed at my home and I couldn't be happier with the results. From start to finish, they were patient in addressing my concerns and put my mind at ease. The process began with an assessment of my homes heating and cooling and then the team explained the benefits of having one system that does it all like the heat pump. I realised it would improve both my family's comfort and energy efficiency, and it would seamlessly integrate with our home. Thank you to the Comfort Zone team for their professionalism and proficiency. We're also really happy with their help on the Greener Homes Grant and financing options.

I couldnt be more pleased with the service I received! My fireplace is running perfectly now! They were very professional and courteous and I wont hesitate to call them again. Highly recommend!

Comfort Zone was amazing! My fathers Furnace broke down. Comfort Zone was called and they were out there right away. Collin, the comfort advisor took the time to talk to my father about his needs. Collin was extremely knowledgeable caring.

The furnace was installed the next day. When the installers came, they were on time, professional and quick. After the installation the installers took the time to explained to my father how his new unit worked.

If you need a company that will show up when you need them, some one who is honest and really cares about their customers, I highly recommend calling Comfort Zone.

Thank again for taking such good care of my father.

Given the opportunity to make things right, they choose not to.
Flooding, 4 damaged floors, raw waste water all over my subfloor, challenging conversations getting them to honour their WRITTEN GUARANTEE... Not only am I out over $5,000 as a result of dealings with Comfort Zone, but they BLAME ME for it! Talk about adding insult to injury!

Comfort Zone: "This is not an installation issue. This is not our responsibility on any way what so ever".
What happened: I hired them to install central A/C. The rest is resultant of their work.

They gave a written guarantee - if the unit they installed was not big enough to cool the house, they would upgrade it at no cost to me.

YEARS of dealing with inadequate A/C, 78 degrees with A/C on full time! They finally did a proper test (years later) and conceded the unit they installed was much too small. OBVIOUSLY! It's 78 frickin degrees on full!!!

But did they bring me a new unit? HELL NO! Wait weeks for an appointment to install, and after a day they say, 'It's not compatible'.
They schedule another appointment... show up with another unit from the warehouse. It's DEFECTIVE.

They come back with another unit from the warehouse. It's DEFECTIVE.

Did I complain? NO I DID NOT! I didn't ask for ANYTHING from them - only to get it working right!

The FLOODING! They did NOT install a water pump, and the furnace mounted A/C caused flooding that soaked the basement flooring. I replaced the carpet, and they brought in a SMALL pump. NO compensation whatsoever for the ruined flooring and black mold, etc.

The small pump didn't keep up, and it flooded again. This time we caught it in time to dry up the floor, and they put in a bigger water pump.

But it didn't keep up. They believed it defective and replaced it.

As it turns out, it wasn't the pump, it was the INSTALLATION of the drain line! They stapled it causing a severe crimp that restricted water flow by about 95%. AND they did not secure the hose in the hole they drilled into the drain pipe. This resulted in MORE flooding, and severe raw waste water leakage under the subfloor. I only discovered this raw leakage recently as I was installing electrical wiring under the subfloor.

But there's MORE! In a bedroom where they brought in the A/C lines from outside, the carpet had also been wet - some sort of flooding. As it seemed random, I replaced the flooring not having found the source of the flooding.

It flooded again, and this time I hired a contractor to FIND the source. He removed the bedroom drywall, revealing a rusty colored water trail on the vapor barrier (plastic), which led to the corner at the ceiling. He then removed the insulation and it revealed the source to be the hole where Comfort Zone ran the A/C lines. He called me in to look, and I could LITERALLY see outside - the green leaves on the vines on my fence. He filled the hole with spray foam, which is visible outside, PROVING there was in fact a hole. My theory on this much water getting in is due to water runs on surfaces, and it ran down the A/C line into the house. Easy enough to prove, just pour water at the top of the line and watch if flow to the hole. Clearly we found the source of the flooding.

I contacted Comfort Zone and asked them to consider what I've had to deal with. I asked them if they may consider some compensation. I made no threats and no demands whatsoever. I provided them with an OPPORTUNITY to make things right.

Their ultimate response:
"This is not an installation issue. This is not our responsibility on any way what so ever".

Not impressed with service or communication. Would not recommend using this company. Had a ductless system installed and was not happy with the work. Despite efforts to correct, we can not come to an agreement.

Received quote for a full system. The installers came and did a great job. Problem with evaporator not fitting. The owner Mike took the time to locate one and import it from the US. Job complete and he honoured the Quotation price. Class A Company. Would highly recommend.

needed a completee system replacement - called them -they came in and quoted high - I told them what I wanted as additions and they agredd and lowered the price somewhat - instalation was poor - pipes all over the place - they had to come back and place the piping like I wanted - this should not have happened - the following year and a half the water pump broke - they came in and charged me over $200 - Unbeliveable - I spent $8000 and they did not even cover the pump