I have had several visits from Novel Care over the years for tankless water heater replacement, Boiler work & Ductless AC. They are a highly professional company, with amazing staff. They take care of their customers & do such great work. Today They came out for some warranty service & replacement on the water heater...& they did such a great job. They arrived on time, kept things tidy as they worked & made sure to keep any rusty water from hitting the carpet. Over the years I have found the staff to be super friendly, & explain things really well if you have any questions or concerns. I can easily recommend this fabulous company!

Absolutely awesome, professional and reliable service. Casey and Chris were so great. Appointment was scheduled super-fast and so was boiler installation, cleaned after themselves and left our home tidy, Kudos to the company.

Not a good experience overall!!!!!! I felt the owner of the company tried to squeeze more money out of me because my furnace had broken down. I heard the owner become aggressive on a phone conversation which was on loudspeaker with the technician. They promised me a free thermostat for the awkward ordeal. They never brought it on the day of installation. Then they continuously pestered me about payment even though they gave me the wrong email address to etransfer the money to. I was collecting kids from school and feeding them dinner and the company was repeatedly harassing my phone(even though it was their fault for not giving me the correct email address to transfer to). Eventually sent them the money which autodeposited at 721pm. Never brought me the thermostat the next day(claim they did but I received zero calls or emails, even though they rang and emailed non stop the day before looking for money).I guess they got their money and didn’t care for the customer. Overall, not a smooth or an enjoyable experience. Zero customer care. Don’t recommend.

Novel Care was amazing. My Boiler died And I called them, within a few hours they were mobilized and had set up heaters to keep my wife and kids warm while I was at work. The team showed up first thing In the morning and swapped out my old boiler
They worked fast, clean and respectfully in our home. Also we decided to install ductless air conditioning at the same time, The boiler is great and our heating solution is better than ever. 5 stars all day.

I have been using Novelcare’s services for past 15 years for multiple installations and services and nothing but great experience, will continue being there loyal customer and refer them to my friends and family.

Our combi boiler sprung a leak and needed to be replaced. We had several companies come in to inspect and provide a quote.

Novel Care was the company we went with and they did a great job. Technician Mark was polite and thorough. He dropped by before the installation to ensure he would have everything he needed for work. Even after the work was completed Mark and his partner made sure everything was clean and orderly.

Quotes and scheduling of date was a little slow compared to other companies but everyone was thorough and professional and work was still completed within a week of first sale visit. It's been a month since install and no issues so far with heat and hot water.

Would definitely recommend given quality of work and pricing compared to other Toronto companies!

Thanks!

We woke up to a chilly house one morning when our furnace stopped working. We called Novel care at 7.30 and they answered right away. Although they were fully booked for the day they were to move some things around and have someone come over to help us out. Wyatt came by a bit later, did a thorough inspection of our boiler and was able to find the issue. We are very grateful!!

Thank you!!

I had the pleasure of having Vincent come to my home to repair my fireplace and furnace. I am so happy with the care and service I received.
He arrived on time, was able to diagnose and repair each with an explanation of what the problems were, and my bill was much less than I expected.
Highly recommend this company and will definitely use them in the future. If there was a higher rating than 5, I would give it!!