Novel Care Inc.

Darren from Novelcare was able to give an estimate on the day I called and we scheduled the installation for the first day without rain. Vince and Sufyan were the technicians and were on time and focused on the job. They were careful about wearing their masks and with ensuring that they did a neat and tidy job. The Panasonic ductless is a very clean unit and they took great care with all aspects of the install. They have earned their high number of stars and I wouldn’t hesitate to use them again.

Jordan and Kristian came on time, were very professional, polite and informative. They observed COVID rules, cleaned up and provided me with all the information I needed to use my new air conditioner. Excellent service.

WE had originally email them to book a maintenance and inspection I had booked with Remona to have someone come in on March 12th, 2021, to to do a thorough inspection of the units installed and write up their report for the deficiencies found and costs to correct them. The individual (George) that came in did his inspection & took several photos of the items involved and voiced several comments in regards to the installation & quality of workmanship & what had to be done to correct the deficiencies. He said he would supply Remona with the information & photos and that she would write up the costs & email them off to me. He was paid when he left. I later reached out to Remona inquiring as to when I would receive the written report and costs. She told me it would take a couple of days to get the costs sorted out and send me everything at once. Several days later I again reached out to her & she then informed me that they now would not be writing up the report because they don't want to get involved & put their names down on the report. We went back & forth on the matter for several days. They then stopped answering my calls & blocked my emails. I left them a voice message to either write up the report & costs as they initially agreed to do or refund me the full amount that I paid them. It is now March 28th & I still have not heard back from them on this matter.

We finally received a voice message and an email from them on April 7th. In short, they basically tried to bribe us by offering to reimburse us our payment in full if we removed our review. We emailed them back this morning, April 12th, that we would consider to do so after we receive a certified cheque from them, and after we deposit it, and that they agree not to cancel it at any time before or after the cheque was deposited. They emailed back a few minutes ago refusing to send us the refund.

Had these guys come in to replace my hot water heater with a tankless one. The installer sat on shelf on the wall ripping the drywall and glued the drain for the new hot water heater into the vent for my plumbing system, system also leaked. spent $2,000 so far to get the plumbing fixed, and i'm not even done as i will need to rip out a wall to fix vent that they glued, I need a bunch of new venting inside my wall.

If you are lucky enough to meet these professional and caring people, do engage their services. I telephoned them when my boiler conked out . Gary came to assess the problem. He was informative and thorough in his explanations.Later Alan came and offered me his honest opinion...to go with another company quickly as Furnace Guys was booked up and the thermostat was dropping quickly. He loaned me space heaters even though his own company wasn't doing the job, and when I encountered a delay and further problems, I called Nate again to confer. He very kindly
offered to continue the loan of the heaters until my problems were resolved and my new boiler installed.
These men are kind, informative and very professional. I would not hesitate to recommend them to anyone requiring heating services.

I have had several visits from Novel Care over the years for tankless water heater replacement, Boiler work & Ductless AC. They are a highly professional company, with amazing staff. They take care of their customers & do such great work. Today They came out for some warranty service & replacement on the water heater...& they did such a great job. They arrived on time, kept things tidy as they worked & made sure to keep any rusty water from hitting the carpet. Over the years I have found the staff to be super friendly, & explain things really well if you have any questions or concerns. I can easily recommend this fabulous company!

Absolutely awesome, professional and reliable service. Casey and Chris were so great. Appointment was scheduled super-fast and so was boiler installation, cleaned after themselves and left our home tidy, Kudos to the company.

Not a good experience overall!!!!!! I felt the owner of the company tried to squeeze more money out of me because my furnace had broken down. I heard the owner become aggressive on a phone conversation which was on loudspeaker with the technician. They promised me a free thermostat for the awkward ordeal. They never brought it on the day of installation. Then they continuously pestered me about payment even though they gave me the wrong email address to etransfer the money to. I was collecting kids from school and feeding them dinner and the company was repeatedly harassing my phone(even though it was their fault for not giving me the correct email address to transfer to). Eventually sent them the money which autodeposited at 721pm. Never brought me the thermostat the next day(claim they did but I received zero calls or emails, even though they rang and emailed non stop the day before looking for money).I guess they got their money and didn’t care for the customer. Overall, not a smooth or an enjoyable experience. Zero customer care. Don’t recommend.

Novel Care was amazing. My Boiler died And I called them, within a few hours they were mobilized and had set up heaters to keep my wife and kids warm while I was at work. The team showed up first thing In the morning and swapped out my old boiler
They worked fast, clean and respectfully in our home. Also we decided to install ductless air conditioning at the same time, The boiler is great and our heating solution is better than ever. 5 stars all day.

I have been using Novelcare’s services for past 15 years for multiple installations and services and nothing but great experience, will continue being there loyal customer and refer them to my friends and family.