Novel Care Inc.

Formerly Air Tech
Heating & Air Conditioning
155 West Beaver Creek Rd Unite 6 Richmond Hill ON L4B 1B4
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94%

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Reviews by rating (past 12 months)
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Reviews for Novel Care Inc.

Average customer rating:
9.7 10 (233 reviews)

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Manual in Mississauga
Manual in Mississauga
0 reviews Mississauga, ON
10/10

Ductless installation and boiler cleaning service

I was given detailed information on what would be done through the entire process. Novel care’s techs were very respectful and friendly. I was given a little gift bag before he started that included ear plugs (the process of Ductless installation can be a bit loud) which I thought was really neat! I could tell that the job was done efficiently and correctly. Jason and Sean even answered several questions I had about the boiler and advised me about what to look for to know when my boiler would need to be cleaned.

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Company Response

Thank you so much for writing us such a fabulous review, Manual! We very much appreciate your kind words and continued business support. We look forward to working with you again in the future!

Private User
Private User
Private User reviews Toronto, ON
10/10

Multi Zone Ductless repair

Multi zone Ductless Air conditioner were unresponsive even though breaker was on. Sean was the technician that came over and was able to resolve the situation in 10 minutes. Sean was super friendly and extremely helpful in checking the system and ensuring everything was working properly before leaving. Excellent customer service! Novel Care is definitely my go to for all HVAC issues. Thank you for your help, Sean!

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Company Response

Thank you for trusting Novel Care with your home Air Conditioner! We will definitely let Sean know of your awesome feedback! Welcome to the Novel Care Family!!

Private User
Private User
Private User reviews Toronto, ON
10/10

Mitsubishi Ductless air conditioner heat pump

Just had my new Mitsubishi ductless air conditioning heat pump installed. Jason and John were knowledgeable and courteous. Represented their company professionally and were able to answer all my questions.

There's a reason I keep using this company for service and installation.

Thanks again Jason and John for a job well done.

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Company Response

Thank you for placing your trust in Novel Care for Ductless Air Conditioning installation. Jason and John is a wonderful part of our team and he's very happy about this review you wrote! Enjoy the saving and comfort of your new Air Conditioning system.

Andy in
Andy in
0 reviews Toronto, ON
10/10

Ductless heat pump

Novel care did a great job both in the instillation of my ductless air conditioning/ heat pump (5 years ago) and all the cleaning and maintenance since then. The guy's that do the work are very professional and knowledgeable. Thanks again

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Company Response

Thank you so much for taking the time to write this review,Andy! We really appreciate your kind words, and look forward to working with you again in the future!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Ductless serves

I am most satisfied with my entire experience with Novelcare,The ladies who handled my initial inquiries and appointment booking were very accommodating. The ductless air conditioning service provided by Justin was excellent and at a reasonable cost. I will definitely use this company for any future needs I may have. Thank you

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Company Response

Thank you so much for taking the time to write this review, We really appreciate your kind words, and look forward to working with you again in the future!

Private User
Private User
Private User reviews Toronto, ON
10/10

Boiler service and new Ducless Ac

I was very pleased with my Ductless air conditioning installation. Shwan and Ryan took the time to explain everything to me very well. They found a problem with my boiler and also showed me how to set it up as well. Very happy with the customer service.

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Company Response

Thank you so much for taking the time to write this review,Our whole team really appreciates your kind words and your continued business support. We look forward to working with you again in the future!

Travis in
Travis in
0 reviews Toronto, ON
10/10

New Ducless Ac

We were advised at the end of last season that our Ductless Air conditioner unit needed repair or replacing. We decided to replace it so phoned Them as they have serviced our equipment since we built our home. Rob quickly determined our needs and gave us a couple of options. Our service appointment was booked within a week. Mark and William installed our new unit today. They were efficient, professional and exhibited a high level of customer service. I could tell they took pride in their work. great experience with Novel care people Thanks guys!

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Company Response

Thank you so much for writing us such a fabulous review,Travis! We very much appreciate your kind words and continued business support. We look forward to working with you again in the future!

Steve in Toronto
Steve in Toronto
0 reviews Toronto, ON
10/10

Ductless air conditioning tune up

Had my ductless air conditioner tuned up today and was very happy with the result. Darren was courteous, professional and respectful of my home which I really appreciated. He did a thorough review of the fixe needed, explained the solutions and completed the work in an efficient manner. I’m overall very happy with the work completed by Novel Care today - thanks!

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Company Response

Thank you so much for taking the time to write this review,Steve! Our whole team really appreciates your kind words and your continued business support. We look forward to working with you again in the future!

Private User
Private User
Private User reviews Red Deer, AB
10/10

Ductless Air conditioner

New Ductless AIr Conditioner ... The install went well. Jason and Marc did a great job. During and after the install he answered all my questions. I'm looking forward to a cooler summer.

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Company Response

Thank you so much for taking the time to write this review, We really appreciate your kind words, and look forward to working with you again in the future!

Private User
Private User
Private User reviews Toronto, ON
10/10

Ductless air conditioner repair

I had been told by another company that my Ductless air conditioner was not worth repairing and would require a new one for $7000. Novel care came out, determined that the repair was quite manageable and did it that day for a reasonable fee. , I was so grateful for the service I received.

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Company Response

Thank you so much for taking the time to write this review, Our whole team really appreciates your kind words and your continued business support. We look forward to working with you again in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Novel Care Inc.

We repair, install and service: Air Conditioners * Heaters * Ductless Air Conditioners * Furnaces * Hot Water Tanks * Tankless Water Heater * Hydronic Heating Systems (BOILERS)

4 Hour Emergency Service, OPEN 24/7 - GTA'S Fastest Service!

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Air Conditioners Air Handlers Heat Pumps Indoor Air Quality Ductless Air Conditioners Furnaces Fireplaces Tankless Water Heater Boilers HRV Units
SERVICES
4 Hour Emergency Service, OPEN 24/7
BRANDS
ALL MAJER BRANDS - see our website for our list of manufacturers
SPECIALITIES
Novel Care offers a unique financing plan where you do not make any payments or pay any interest for up to 6 months!
WEBSITE
http://www.novelcare.ca
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
40
PAYMENT METHOD
cheque,visa, mastercard, debit
LICENSES
TSSA ,WSIB
MEMBERSHIPS
BBB , CFIB ,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Equipment warranty will vary according to the manufacturer.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.