Novel Care Inc.

Formerly Air Tech
Heating & Air Conditioning
155 West Beaver Creek Rd Unite 6 Richmond Hill ON L4B 1B4
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93%

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Reviews by rating (past 12 months)

Reviews for Novel Care Inc.

Average customer rating:
9.7 10 (363 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

HVAC service and maintenance

We have trusted NovelCare with our HVAC maintenenance for years now. Every single time they come for service they are very professional, friendly, and do a great job. Most recently Colton was in to repair our Air Conditioning. He did a great job, was very professional and provided great customer service.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Panasonic Ductless air conditioning

Very impressed with Novel Care. We reached out as our a/c had broken down 2 years ago ,this summer. We had a sales rep by the name of Tom come by to speak with us about different options we could manage and not only was he knowledgeable in any and all questions we had, he also made us feel comfortable having him in our very busy home with many kids.

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Private User
Private User
Private User reviews Toronto, ON
10/10

New Panasonic ductless heat pump ( air conditioning)

Novel Care portrayed absolutely outstanding service in regards to our new Panasonic ductless air conditioning installation. They carry themselves with the upmost care, kindness, and helpful deminear that we have yet encountered. They were polite, punctual, and clean in the process. I have no bad things to say about their work ethic, and product outcome. Novel Care is very lucky to have team off talented, professional workers amongst their employees. Thank you!

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Private User
Private User
Private User reviews Toronto, ON
10/10

Panasonic ductless air conditioning

A consultative and Customer Centric approach to sales and service is incredibly hard to find. Spend the time understanding your customers needs and wants, and then tailor your solution to deliver and ideally exceed expectations. This is what Novel Care is all about.There team treat my house like it was their own. And from the first consultation with the owner Anthony, to the custom carpentry work they arranged to disguise the AC unit, through to the installation by team members Brian and Tyler, the Novel Care team will not only exceed your expectations, that will leave you with a feeling of gratitude. I am truly grateful that such companies take such passion and care with their clients. There team realizes that the client comes first, and ensures value and continuity is provided at every step of the buying journey. So stop looking all ready and give them a call. You will not be disappointed.

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Private User
Private User
Private User reviews Oakville, ON
10/10

Ductless air conditioning

I am thrilled I finally decided to get an a/c unit!! The installers were amazing!! Showed up on time (actually early), were clean, respectful and extremely knowledgeable. Went above and beyond with extra tips to help make sure I got the best of my a/c use. It’s not a surprise why this company has such great reviews!! I am very happy!! Bring on the hot weather!

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Private User
Private User
Private User reviews Toronto, ON
10/10

Air conditioner replacement

We had Novel care our old ductless A/C which died after 23 years. Ryan was our installer, and came right on time. He was very professional, and explained everything to us very clearly. A/C unit is very quiet, and we are very happy with our purchase. We would definitely recommend Novel Care for anyone looking to purchase a new ac. Thank you!

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Sebastian in Toronto
Sebastian in Toronto
1 review Toronto, ON
10/10

Air conditioner

Had Novel Care install a badly needed air conditioner, and they did an excellent job. They explained what was to be done and walked through after it was installed. Very pleased with the results! Also the ladies that helped set up the appointment and helped with the process was friendly and professional! Looking forward to enjoying the air conditioner.

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Private User
Private User
Private User reviews Oakville, ON
10/10

Air conditioner installation

Great company! Very pragmatic in their estimate and assessment of my AC needs. The installers were incredibly professional and really did treat my home as their own, with all piping and wiring very neat and discrete as well as tidying my mechanical room drainage lines. Recommended Novel Care to my neighbours and both are extremely satisfied as well!

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Private User
Private User
Private User reviews Toronto, ON
10/10

New air conditioner( Panasonic ductless)

Novel care’s team did an excellent job. Ladies in the office Were very communicative and installers Completed the project effectively and efficiently, we love our new Panasonic ductless air conditioner.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace , Air Conditioning and tankless water heater

I've been dealing with Novel Care for years and have never ever been disappointed. They get the job right the first time so you can hire them with confidence to do the work you need. We have a HPP with them so they come to our home twice a year to check on things and we update or upgrade products through them. They are our "Go-To" for our Air Conditioning Furnace & Tankless water heater. We love the reliability, knowledge & professionalism they offer. Never Disappointed!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Novel Care Inc.

We repair, install and service: Air Conditioners * Heaters * Ductless Air Conditioners * Furnaces * Hot Water Tanks * Tankless Water Heater * Hydronic Heating Systems (BOILERS) 4 Hour Emergency Service, OPEN 24/ 7 - GTA'S Fastest Service!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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