No company is perfect but after a less than stellar initial experience with Novel Care, I will say that they have come through and addressed all our concerns.
After putting in our air-conditioning last summer it's performance was very poor. Working with our sales person resulted in an improved solution and the issues being rectified.
The installation team left a few minutes ago and did an excellent job of installation. They were courteous, efficient and cleaned up well after themselves.
The sign of a good company is how well they fix up after messing up.