I had the pleasure of having Vincent come to my home to repair my fireplace and furnace. I am so happy with the care and service I received.
He arrived on time, was able to diagnose and repair each with an explanation of what the problems were, and my bill was much less than I expected.
Highly recommend this company and will definitely use them in the future. If there was a higher rating than 5, I would give it!!

Novel care were complete professionals from the friendly and informative quote visit, to purchasing the right system for our home and the excellent installation. The tear down of our old system and installation of the new was completed with care and Ryan, Evan and another tech (sorry, I didn’t catch your name!) were professional, knowledgeable and left no trace that such a messy job had even been done. Thanks for a great experience, it’s working great, very happy!

Second time using Novel care and Mark and his helper installed my Panasonic ductless air conditioning unit and did an absolute excellent job. Professional, friendly, clean and conscientious work that was explained to me at the end in an excellent way. It was superb to deal with as well from the first person who called right through to the financing people and then to Mark the installer. Would recommend to anyone who wants quality

Novel Care’s techs Mike and Luke were friendly and polite thru the 2 days to replace our boiler and add Panasonic ductless air conditioning, The installation is neat and orderly and they went over and above with installation no matter what obstacles they faced. Great job. I highly recommend them.

All there staff from office to installers were amazing! I could not be home for some of the service and Installers handled my dog with ease and installed in short notice! He did quality work and I would definitely recommend novelcare for any service that pertains to there expertise! I will be using this service again.

No company is perfect but after a less than stellar initial experience with Novel Care, I will say that they have come through and addressed all our concerns.

After putting in our air-conditioning last summer it's performance was very poor. Working with our sales person resulted in an improved solution and the issues being rectified.

The installation team left a few minutes ago and did an excellent job of installation. They were courteous, efficient and cleaned up well after themselves.

The sign of a good company is how well they fix up after messing up.

Office staff were very friendly and responsive when I requested a service call, and someone arrived to fix our A/C quickly. They were polite, professional and efficient and got us up and running again same day. Highly recommend this company. My first time dealing with them and I will definitely be a repeat customer

AC quit after one of the hottest days of the year on a Saturday and it was still hot out. Thoughts where l probably wouldn’t get anyone to service unit till next week. Called Novel Care talked to a very nice person took all my information asked lots of questions to help figure probably problem. She gave a time frame when technician would arrive. Technician arrived within time frame, diagnostic was done problem solved with in half hour. Technician was polite, knowledgeable and answered all my questions . Thanks for being here late in the day on a Saturday.

I have been a long time user of Novel Care since the days of 21 Degrees. They provide my annual service on the Furnace and AC. While service has always been fine with good better and best technicians I recently experience the best version with the annual AC maintenance. He was thorough and went through the usual step but when I explained the fact the AC was noisier than it used to be he went about diagnosing and solving the problem. Now the unit is as quiet as it was when new . Not bad considering it is 18 years old, also they just add a Panasonic ductless air conditioner for our second floor master bedroom that I can just love it.

Needless to say I am a happy customer.

From friendly dispatch representative ,to Steve arriving on time, having good professional knowledge, patiently providing questions to all my questions regarding installation off our new Panasonic ductless air conditioner questions and sharing advice, and being very personable - a very good experience all around with Novel Care!