Novel Care Inc.

Formerly Air Tech
Heating & Air Conditioning
155 West Beaver Creek Rd Unite 6 Richmond Hill ON L4B1E1
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Novel Care Inc.

Average customer rating:
9.5 10 (120 reviews)

Sort by

Erdem in Toronto
Erdem in Toronto
8 reviews Toronto, ON
10/10

New Furnace and AC

Great job from the original visit for the estimate through to the installation. The crew had to install the furnace vent pipes by crawling under a large deck in the rain and cold and didn’t complain once! I have also used Novel Care for maintenance and repairs to my aging HVAC equipment in the past and have always been happy.

Was this review helpful?
Isabella in Toronto
Isabella in Toronto
1 review Toronto, ON
10/10

New vieddmann boiler

We needed a new boiler system (old one was Buderus which was not reliable though only 10 years old). We went with a Viessmann and could not be happier with the price and installation. I highly recommend Novel Care.

Was this review helpful?
Jacob in Toronto
Jacob in Toronto
1 review Toronto, ON
10/10

Repair and new Furnace

Well, it's early winter and our 25 year old furnace started acting up so, I went to the web to find a HVAC contractor and decided to give two of them a call. I called NovelCare and the person asked a couple of questions and then explained how they could help us. The next morning right on time a Service Technician came and resolved the issue but also found that the exhaust was dangerously high and a major repair or new furnace was needed. He took time to explain my options. I decided to speak to a sales representative and purchase a new furnace. Darren, arrived on time and quickly helped me determine the size and types of furnace and pricing options that I had in order to make a decision. He was easy to work with and basically let me make my decisions without any pressure. The next morning right on time Shwan & Ryan showed up ready to install my new furnace. Five hours later it was all done. Just in time for the temperature drop outside too. The entire team was coordinated, polite, professional and responsive to my concerns and needs. Well done!

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Boiler replacement , work of art

I used NovelCare to replace my aging boiler. This company and team is the best in the business. They are organized, tech enabled, and thorough. They come and check everything in advance to make sure there are no surprises on the day of install. They send clear communications and contracts so you know what to expect. And they come with a professional and talented crew - in my case Nick,Hamed and Peter to do the install, which in my case was a work of art. These guys know what they are doing. Oh and they stand behind their products and installs giving you a super long warranty. Maybe you could possibly save a bit of money elsewhere but if you are looking at total value you cant beat NovelCare.

Was this review helpful? Yes No
Private User
Private User
Private User reviews Toronto, ON
10/10

Repair & cleaning our heating and system

Our combination unit (AC/Furnace) is a bit more than "problematic" for ease of maintenance. In fact, most companies won't even touch the kind of unit that we have in our condo.NovelCare did a very thorough job by extracting the unit. The refreshed/cleansed unit was then re-installed in our condo and has been working perfectly ever since.
I have no reservations about recommending Novelcare to friends, family and neighbours!

Was this review helpful?
Liam in Toronto
Liam in Toronto
1 review Toronto, ON
10/10

Boiler repair

Sean came extremely quickly, even though it was late in the evening. He was wonderful to deal with and fixed our furnace right away. On top of all that, the price was very reasonable. I would absolutely use them again.

Was this review helpful?
Amanda in Toronto
Amanda in Toronto
1 review Toronto, ON
10/10

Service call in

Novelcare proformed very good this afternoon. A technician named "Ryan Chio " was superb. Professional work, pleasant manner, and detailed explanation at the end. That was excellent experience for home service. Highly recommend.

Was this review helpful?
Jamal in Toronto
Jamal in Toronto
1 review Toronto, ON
10/10

Ductless system installation and service

We had a new ductless system installed by NovelCare, and they regularly service the remainder of our residential HVAC. I highly recommend them for installation of new HVAC systems and maintenance of new and existing systems. Technicians are fully qualified and trustworthy. Prices are good and administrative staff are courteous and efficient.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Pool heater

I have used Greg Novel Care for over 18 years in 3 different homes, for heating, cooling, pool heaters, appliances and bbq lines. They always been so professional, friendly and the workmanship nothing short of fantastic. They always discussed my options and fixing versus replacing, giving his honest opinion and what works best for me cost effective wise and long term. I have valued his opinion so much and have not trusted my gas needs with anyone since using him. I have also referred them to many of my friends and family and have always been so thankful with how well and quickly he looks after us all.

Was this review helpful?
Charles in Toronto
Charles in Toronto
1 review Toronto, ON
10/10

Heat pump, Fuernace and AC

My Fiancé and I have relied on Novel Care now for the better part of the last 10 years. In that time, Sam has installed a furnace, an air conditioner, and a heat-pump at our residence in Toronto. In each instance Sam and his team were a pleasure to deal with. They were courteous and professional throughout the whole process and the quality of their work is first rate. Our experiences have always been extremely positive and we have referred his services numerous times to our friends and family. Without hesitation.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Novel Care Inc.

We repair, install and service: Air Conditioners * Heaters * Ductless Air Conditioners * Furnaces * Hot Water Tanks * Tankless Water Heater * Hydronic Heating Systems (BOILERS) 4 Hour Emergency Service, OPEN 24/ 7 - GTA'S Fastest Service!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Richmond Hill?