On service call, Novel Care inadvertently overcharged me for a minor spare part (an A/C start capacitor.) I complained and they kindly responded in a couple of days with an offer of a refund for the part, which I accepted with thanks. They have credited my credit card with the refund amount, plus tax. Of course, I paid for the service call, as agreed. The technician was friendly, prompt and competent. I can recommend Novel Care for furnace and A/C service.... we have used them for many years and will continue to do so.
Signed: Electrical Engineer.
- Approximate cost of services:
- $158.00
- Company Response
Thank you so much for taking the time to leave this awesome review! We really appreciate your business support and we're so glad you had a great experience. We look forward to working with you again in the future!