When I called to request a quote the first appointment they could give me was about a week later. They arrived exactly on time, measured and said they would call back with a quote. That took about another week. It took about another 5 weeks between the time I confirmed I wanted them to go ahead with the job and when the windows were made. Once they had the windows, they were installed within a couple of days. The technician was very pleasant and the job was done quickly and efficiently. When they left, everything was neat and tidy.