Upstairs Bedrooms and Hall Carpet
Moved all furniture, stripped old carpet and ready for the new. Waited on a Monday morning and no one from Fitz showed up. When they were called the first answer was it was never booked or ordered, yet we just confirmed that week. The second person told us different then the first person changed their story and said it was booked. When the manager was called a different story was told. He said it was the manufacture not delivering. Got money back and went somewhere else for much cheaper. I will never use this company again and am spreading the word as well.
- Approximate cost of services:
- $8,000.00
- Company Response
Hello Rhys
I will apologize again for your inconveniences and re state the comments I made during the phone call I made to you. the carpet was ordered on time and booked this was proven to yourself and your contractor, the carpet was not delivered by the carpet mill on the day they said they would and again I cannot install carpet that I do not have. a discount was offered to you from FITZ FLOORING not the carpet mill but denied. You are correct that a call could have been made sooner to let you know we would not meet the install date we had set for that we are sorry. We gladly offered your deposit back and I did suggest that the Better Business Bureau is a great platform to voice your concerns but they would check the validity of the claims. If you would like to discuss this further please feel free to call any time.
Brody