We had a terrible experience with this company and would never recommend them. They measured the area incorrectly. Laid the carpet in different directions with a "patch" of carpet in our short hallway...they said this was "industry standard". We gave them our charge card number for deposit, and they went ahead and charged the whole job. They rectified this, but then charged another amount after then job was complete ~ without our approval. They eventually re-ordered new carpeting and completed the job, but it is still not an excellent job. We had to fight with them every step of the way....they said the installer would have to pay for the mistakenly laid carpet! John the "boss" called at one point when we were fighting to have new carpet ordered and all he cared about was being paid as he said they get paid when the job is done...even though the carpet was going in all different directions!!! What a way to run a company!
- Approximate cost of services:
- $10,000.00
- Company Response
We are deeply sorry to hear about your experience with Fitz Flooring, This is highly uncharacteristic of our staff, as we pride ourselves on our customer service and customer satisfaction. If you would like to discuss this matter further please feel free to contact us directly at 403-686-3370. Thank you, Fitz Flooring.