I live in Pickering and my mother who lives by herself in London needed all of her exterior locks changed right away. I was nervous to book someone over the phone and wanted to find someone that would not take advantage of an elderly lady. The tech showed up within 3 hours of my phone call, he was very polite and explained everything to her before he started. He was a complete gentlemen and the price was the price when he completed his work. I highly recommend this company, they care about there customers!