High Efficiency Cooling & Heating Inc

Heating & Air Conditioning
570 Alden Road Unit 3 Markham ON L3R
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Heating & Air Conditioning
High Efficiency Cooling & Heating Inc
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97%

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Reviews for High Efficiency Cooling & Heating Inc

Average customer rating:
9.8 10 (224 reviews)

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Karri
Karri
9 reviews Toronto, ON
10/10

A/C repair

My A/C was running but not producing any cool air so I suspected an issue with the coolant. I called High Efficiency and the technician, Jason, came over the next morning. He was right on time, polite and efficient. He quickly confirmed there was no coolant left at all in the unit, and explained me my options. He filled up the unit with coolant and leak repair and it's working well now.

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Company Response

Thanks Karri for the 10-star to our Jason! Wishing you a comfortable summer!

Jamie
Jamie
9 reviews Mississauga, ON
10/10

Annual Furnace Service

Jason was very knowledgeable and took the time to show me and explain where problems can arise as my furnace ages. His manner was extremely professional and courteous and I will certainly be calling again next year!

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Alan from Mississauga
Alan from Mississauga
3 reviews Mississauga, ON
10/10

Air Conditioning

Very pleased with the new Carrier A/C recently installed by HEC&A. We opted for a Carrier Infinity system with High Seer (efficiency) rating and low noise. Service and price were excellent. Installation was completed within days and all work was completed thoroughly with no issues. The company and sales consultant Charton are very responsive. Have no difficulty recommending to others.

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Private User
Private User
Private User reviews Toronto, ON
9/10

High Efficiency - Replacement of motor and capacitor

Jay was very good. He got to the problem right away and reminded me that a good part of the job was on warranty, which saved a lot of money. While I was pleased with the company, I was very pleased with Jay who made the experience as best as it could be - thank you Jay!!

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angela from Markham
angela from Markham
3 reviews Markham, ON
10/10

High Efficiency Cooling and Heating

My neighbor and I were both building 6000 square foot custom homes. We were very blessed to have used high-efficiency Heating and Cooling and our previous homes and therefore knew how great the service from this company was. (Previous installs of A/C and furnaces). From start to finish, working with architects and designers to ensure form and function, this company had the best prices, and the best service!) Her new homes have upper and lower furnaces as well as two air conditioners. I can't say enough good things about them. Building a house is ridiculously stressful, but the competent staff were anything but. When the raccoons broke in and tore apart all the ducting, HECH took care of everything. High Efficiency Heating and Cooling? High Effeciency Service and Support! Thank you to this great company!

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Private User
Private User
Private User reviews Ajax, ON
10/10

Ac Repair.

Jason is very knowledgeable and experienced technician.
I would recommend to anyone who needed their AC or Furnace repaired.
He was able to identify many problems on my AC and fixed them all.
His Instructions and recommendations on various products and warranty were phenomenal.
Keep up the good work Jason.

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Private User
Private User
Private User reviews Toronto, ON
9/10

A/C Repair


Excellent customer service. From the initial booking (Gilbert is excellent!) to the service call. Harry was the service technician. He is very knowledgeable and courteous. He took the time to diagnose the problem and explained everything thoroughly before performing service on A/C. He also provided valuable maintenance tips for the A/C, furnace, etc. Very happy with the service. Highly recommend.

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Company Response

Thanks for the compliment and happy to help!

B&P Weston in York
B&P Weston in York
1 review Markham, ON
10/10

Carrier (Blower Motor)

During the last few weeks of Winter ‘19 and a pretty good cold snap, we hit a few bumps in the road with our blower motor (according to the Infinity controller malfunction reports).

After a few re-boots of our system it became obvious that it was more serious than a hiccup and so we called the good folks at High Efficiency, who as Carrier experts did good work for us, in the past.

At that time, Jason & his colleague, Pirba did a nice job listening to and considering our observations - then, began their diagnostics systematically.

Everything checked out nicely - the blower motor and the control board, no obvious faults.

However, they spotted a “mismatch” in settings between the control circuit board and our Infinity controller/thermostat’s settings.

They considered and discussed the potential problem with those settings and then chose to reset it, properly.

Conclusion: keep an eye on the blower motor, and maybe that control board - which may misbehave when overheated.

So, all done for the time being.
And, it ran well.. for a day.

But, it was better as we headed out of Winter into Spring, with only a few hiccups, from early March to late June - with only the occasional “blower motor” malfunction. But, nothing a re-boot couldn’t correct.

That was until we were into the more serious air conditioning period in late June, when the “blower motor” finally gave out, late on a Friday night.

Anyway, long story shorter, after a few emergency emails on Saturday, some phone calls and days without air flow, we were able to nail down a service date to replace the “blower motor” & “control board” to best insure a good result, given the circumstances.

And, we chose this route mainly because we weren’t ready to give up on a system that had not yet reached it’s 12th Birthday.

The most important thing however, was that Jason understood our concern & frustration with what is still deemed to be a good system.

Jay was extremely professional and conscientious during the whole process and was very careful to check & double check the new part positioning and control settings.

Bottom line - it’s been the better part of a week now since the repairs to our Carrier, and it’s humming along, nicely doing it’s job - malfunction free.

And obviously, we’re hoping that our Carrier system reaches some better milestone birthdays before we finally say goodbye to it.

But, until then we have Jason to thank, and the team at High Efficiency Cooling & Heating for their professional service.

Hopefully, we won’t need their help again, too soon.

Thanks again.

B&P
Weston, Ont.

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Private User
Private User
Private User reviews Markham, ON
10/10

Fixing AC

The technician was very friendly and knowledgeable. He took his time to find out what the problem was and explained it clearly to us. Company was quick in responding to our needs when we called them. Highly recommend.

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Emma P in Toronto
Emma P in Toronto
0 reviews Toronto, ON
10/10

Air conditioner repair and service

Jason was polite, friendly and professional. Explained everything, fixed the problem without trying to sell us a new unit! Even gave our 19 year old unit a nice clean and it’s running beautifully. We were also really grateful he could make it within hours of our call - great now the weather is getting hot!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about High Efficiency Cooling & Heating Inc

“Home Comfort and Energy Saving Expert” “Take your home comfort to the next level and control your utility bill at reasonable level” is our goal from the first day we start our business. Installation - Service - Maintenance Residential, Commercial and Industrial HVAC Equipment AUTHORIZED DEALERS FOR PREMIUM BRANDS : ...
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