I contacted High Efficiency Cooling on a Friday night after discovering my 25 year old furnace wasn't providing heat (despite calling for it). Rick (the owner) was very kind and tried to help me over the phone do some troubleshooting but after 2-3 phone calls it became clear some parts were broken and needed to be replaced.
Unfortunately my furnace brand (Trane) isn't popular here in Toronto and Rick didn't have the parts that were needed for a weekend repair, needing to wait for Monday instead. After some discussion Rick recommended I consider purchasing a new furnace mainly due to its age and likely need for further repair in the coming years. Rick sent me some quotes ranging from $2800-$4000 and let me do some research. I ended going back and forth with Rick until 11pm on Friday night when I decided to purchase a new furnace because Rick's installer had availability on Saturday and they had the furnace I want in stock.
Saturday they came by on time (between 1-2pm) and brought the new Lennox furnace. The installation took about 4 hours, and the installer made sure to clean up after himself when he was done. The furnace installation was done well, wiring is clean and they installed new intake and exhaust using the white pipes (PVC) as per code.
The only thing the installer didn't do (despite me clarifying with him) was to configure my furnace for 2-Stage operation on 1 Heat wire. I was a bit disappointed by that, but for myself it was pretty straightforward to configure after reading the manual. However given Rick's phenomenal service, I'm still happy to give High Efficiency Cooling and Heating 5 stars. I'll provide my feedback to Rick for further training of his installer.
Having spent Saturday using 2 space heaters sitting in 15 degree temperatures with my young daughter helped me appreciate and be grateful when Rick came by with the new furnace and having it installed by Saturday night.
Thanks Rick for all your help.