Our furnace started making loud noises. When I contacted High Efficiency, Gilbert was very patient and helpful. He was able to schedule a diagnostic call quickly with Harry. Harry was prompt, knowledgeable and courteous and he was able to see what the problem was immediately. Unfortunately, the part that was causing the problem could not be replaced, so we discovered we needed to replace our furnace. The same evening, Charton, their salesperson phoned us and sent several quote options. He came the next day to measure and we were able to order our new furnace. We had the opportunity to have it installed the next day, Sunday, but opted for Monday. So far, we are very impressed with the “High Efficiency” of this company! They are the most responsive, knowledgeable professionals we have ever encountered!
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