i had a new furnace and AC installed by them last year. Just couple days ago my furance stopped working in the middle of a 40 degree heat wave. I called the emergency number they provided and they were able to book me in for a service call the same day in the afternoon despite how busy they were as i was a previous customer. I also called the sales representative Charton and explained to him the situation. He had stated that my issues was most likely due to my old thermostat. He mentioned that he did not want us to be without AC during a heat wave so he offered to go to home depot himself pick up a theromostat and repalce it free of charge. He showd up to my house a couple hours after i called him, well before the service technicians arrival time. Long story short he got my AC back up and running and saved my quite a bit of money. Thank you Charton for your excellent customer service and going above and beyond. And thank you High Efficiency for the great service provided. These guys are definitely my go to for anything heating and cooling related and will definitely recommend them to friends and family
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- Company Response
Hi Nick, Thanks so much for your business and for taking the time to write a review for us. We really appreciate it from the bottom of our hearts. Also, we will work very hard to keep the High Quality service and won't let you down.