Quality of Garage built: Decent. - 9 out of 10. (with small issues but fixed quickly)
Quality of customer service: None. - 0 out of 10.
Here's the story.
JML offered competitive pricing for our 24 x 28 garage and they built it last fall by Nov 2018. However they left the electrical trench open (140ft long) and electrical wires exposed on my back yard. See photos below. So I got in touch with the company (it took me 6 tries) to let them know that the job wasn't done and I won't pay the rest. The owner called me multiple times where the conversation got heated, I had to fight to have them agree that they will come back and fill the trench in spring 2019 where I will happily pay the rest in full.
Fast forward to last week, JML sent me an invoice where they took off the charge for filling in the trench, so I was confused and emailed them back to ask if this means they won't be filling the trench as they promised. At this point, we've signed a landscaper to come in and complete our backyard where they offered to fill it in for us for free. JML charges $350 on their invoice to fill it. I emailed and asked if they are not going to come back then I will just pay for it without the trench cost ($350) and we can be over with. I asked nicely in my email.
Only a few hours after my email, my phone started to blow up with the owner trying to call me. I am at work, in back to back meetings, and he called almost every other hour.I emailed and texted him to let him know I would prefer them communicate via written forms. That's when he started to really shock me with his attitude.
He told me that my trench was just filled today which surprised me. I had no communication from JML of when the trench will be filled, I had no clue that they will be coming on the same day, and my email was sent before they let me know about this. To my surprise of the job was suddenly completed without my knowledge, the owner immediately accuse me trying to not pay them even-though they did their job.
That's very fishy business conduct, don't you think?
Worst of all, when I responded to the owner via text, he told me he is very busy and he'd prefer to talk on the phone instead. At this point I have lost all my respect because it seems to me they are trying to communicate in a way there they cannot be held accountable later for things said. So I insist on written communication, and after my 2nd text there was no response back. Rather I find an updated invoice in my mail box this morning for the full amount. No apology about their attitude or in any effort to repair this relationship.
With that, I paid them in full, and decided to write a detailed review to warn all the customer out there. I attached all the convo below for you to see for yourself.
Honestly, their workmanship is decent, the price is decent. BUT, the amount of pain and anger I had to go through with this business is unacceptable. I am a simply home owner who cares about my property and wants things done as promised, they have 0 communication skills nor demonstrate any care for their customer once you pay your deposit and the job starts.
I would not recommend them, the struggle is not worth the savings they provide. I've dealt with multiple contractors from building our fence, deck to garage, even the companies who quoted us but didn't get hired provided better service and care so I would consider them for the future.
JML claim to be in business for years, I am curious to see how many more years they will have if they keep treating customers like this.