Dining room and living room reno
- Company Response
Thank you Balzerboys for your review of Fireplace Gallery. We very much enjoyed working with you and your family and are happy that we found the perfect fit for your home!
Thank you Balzerboys for your review of Fireplace Gallery. We very much enjoyed working with you and your family and are happy that we found the perfect fit for your home!
Thanks for the review Amy P! I'm happy to hear you received the information that you needed and would recommend us to others. It truly means the WORLD to us at Fireplace Gallery
Thanks for shopping at Fireplace Gallery! I'm happy to hear you had a good experience. Should you ever need help along the way, never hesitate to call!
Thanks for the kind words K P. I'm glad we were able to help you find your perfect fireplace at Fireplace Gallery!
Thanks Marsha! I'm happy we were able to help you out and give you the information that you needed regarding your mantel. With 35+ years in the industry, we have tons of experience to draw from! And we're happy to hear you love the family feel of Fireplace Gallery. It's one of my favorite parts as well!
Thank you very much Rick! It was lovely working with you also. We will be here next time you are ready for another fireplace.
Thank you Brandon for your comments. As talked about on the phone, one pipe does need to be taller than the other one when having two wood burning fireplaces side by side. The wood insert is installed completely correct and to code. Unfortunately with the cold temperatures that we get here in Alberta, You do need to warm up your chimney to get it nice and warm and then you can start your wood fire. With regards to the damaged eve's, we at Fireplace Gallery were not notified about the damages done. Had we known, measures would have been taken to rectify that for you. As well as the damage on chairs. None of that was brought to our attention. Im sorry if damage was caused but without knowing I wasn't able to address it. Also Fireplace Gallery is located in Edmonton and the install was in Lac La biche, which is over 200KM away. This is why there was mileages charges. Fireplace Gallery would be very happy to send you a new fireplace glass gasket and door gasket as that comes installed on the door right from the factory but I would be more than happy to replace it for you.
Thank you very much!
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Thank you so much for your review Kelsey. We are always happy to help!
This entry did not meet HomeStars review criteria.