Performance Woodburning & Gas

I am completely satisfied with this gas fireplace and the work done by this company. I ordered the fireplace, Dan the owner came the next day to assess what was needed and where the fire would go and it was delivered and installed within one week. The workers arrived exactly on time and took a very short lunch break. They were completely finished and cleaned up in 5 hours. They took their time explaining how the unit works and using the remote control. Moral of the story: don’t leave things until the last minute; every heating/maintenance firm will tell you that their busiest time is at the start of winter. Order in spring like we did and you’ll be completely satisfied.

Beware :ZERO customer service after the sale is concluded. Refuses to return my property after I wasted 8 months of my time and finally stated I was taking my business elsewhere. Does not even deserve 1 star. Take your business elsewhere, they have no qualms about misleading you and holding your property hostage

I will never use this business again. They charged me more than the agreed price. The seller said I could pay the person servicing with cash or cheque. When the service person arrived, he said the office would handle the payment. I received a bill in the mail for 25% more. When I called back, same seller acted friendly and apologized for the error. During the phone call, he said I could pay with credit over the phone. He then charged me for the higher amount. I'm disgusted by the dishonesty, STAY AWAY.