Ordered hardwood and installation. T&C has one of the most expensive flooring installations in Abbotsford, which mistakenly lead us to believe it meant quality. T&C send us inexperienced installers who installed the hardwood without laying it out first to check for color. This resulted in dark boards being group together creating dark patches on the floor. Also, in couple of areas the floor was buckled, although the subfloor was brand new and leveled. When we complained T&C stated that all the imperfections were acceptable. We disagreed, as we did not want patches on the floor and wavy floor. In the end T&C had replaced the dark boards but we had to pay for additional box of hardwood. Unfortunately they refused to fix the buckled floor, they said they did not want to “open can of warms”, they offered us discount towards somebody else fixing the problem but the floor will lose the guarantee.
Watch out: they take 75% deposit for both materials and labor upon ordering! According to T&C owner, customers often do not want to pay for work performed.
- Approximate cost of services:
- $9,000.00