TLDR: Great service. Would recommend.
We came home after vacation to discover a sewer flood in our basement. We called the emergency number for them after a recommendation from someone else and scheduled a visit for 8am the next day. Ted, arrived close to 7:55am and promptly began investigating our problem. He also provided advice on a couple of other anomalies in our basement plumbing while attempting to rooter our main sewer line. Unfortunately for us, the rootering led him to the conclusion that digging in our front yard would be needed to access the problem. Also unfortunate for us was that he didn't believe anyone would be available to do that for another 1-2 days given their staffing levels and quantity of jobs. Fortunately for us, we found out at about 6pm that day that workers would be available the next day at 9am.
By 9:30am the next day, it was apparent the digging crew didn't bring the right tools for the job (they only had shovels, and we have a clay soil makeup), so there was another slight delay while they returned to the shop for heavy machinery (a bobcat and jackhammer to break through our driveway). Thankfully once this arrived, the digging and fixing went quite quickly and by about 2:30pm, sewer services were restored. One of the members of the digging crew pointed out a minor foundation issue and left it accessible for us to fix on our own at a later date.
The men we dealt with were prompt, courteous, and knowledgeable. The invoice was within $100 of the anticipated verbal quote given by Ted on the first assessment. I've given 9/10 stars only because of not bringing the right tools to the job & the potential of having to wait 48 hours for a fix (even though that didn't happen in the end). I would definitely recommend them for anyone else requiring future emergency sewer drain repairs.