March 4, 2005, I trusted Glen Prairie, Total Living Concepts, member of NKBA and GBHBA, to design and install our new kitchen with a promise to have the kitchen functioning by the end of May, 2005. The cabinets arrived June 7.
The first granite template person asked for more $. The cupboards weren't designed to accommodate the sinks, which had been purchased the previous fall/04. Then York Marble came in to template and managed to have the granite installed for Thanksgiving/05, after many, mess attempts. Returning Christmas/06 to fill the gouges with epoxy. The seam between two sections has always been rough and ragged but now is eroded and collecting crumbs.
The lazysusan, which arrived determined to remain closed, was emptied and torn apart on many occasions during the first year. The recycle bin was of inferior quality and replaced - with the door inside out at one time. A service person was in numerous times to repair sticking or swollen doors, which were taken off to be planed, removing the original finish then touching up the new wood with wax.
Even though the dish storage is close to the dishwasher, the 10-1/4" shelves are too narrow to accommodate dinner plates and some serving pieces. The plates are stacked on open book shelves with serving pieces stored in other inappropriate cupboards; in a 14'x17' kitchen, which didn't require a reduced sized cabinet style.
The 60-3/4" high corner pantry arrived with three shelves - built in during construction - which necessitates stacking. The top items must be removed to retieve the bottom ones.
A visiting real estate person gasped at the cooktop, being off centre, between 21" and 24" upper cabinets and at the filler strips between gaps in the cabinets, as if this wasn't a custom installation. The warming oven is set between 1-7/16" and 1-7/8" filler strips
January, 2007, Glen removed a large cupboard door for resizing - still off!
Before committing to any roject with Glen Prairie, please arrange for a visit to view this kitchen to conclude your own opinion. All documentation is copied and available for disclosure.