Total Living Concepts

We were thrilled with TLC's design, execution and finished project - a complete gutting of and reconfiguring of our kitchen. Glen was a delight to work with on the design and product choices and his staff and crew organized and managed the entire project as efficiently as possible. The result is the most amazing kitchen I have ever worked in (we have renovated a few). In our small space, Glen did not leave any waste space - from pot drawers to roll-outs and clever design, we have a place for everything and a terrific work space. An amazing plus is that they have a wonderful warranty. As with any major reno, there were a few glitches - but TLC diligently worked to fix them immediately, and were quick to notice and fix some that we hadn't seen. Now I enjoy doing more baking and meal prep than ever.

The owner of Total Living Concepts, and his entire staff were extremely helpful and very professional from our first meeting through to completion of our kitchen renovation. We worked closely together through the design phase and once finalized, a comprehensive project plan was created clearly showing each phase and projected timelines along with a cost structure. We were kept well informed through the entire project. They ensured we were aware of what was next on the plan and/or any change in the plan / timeline. Total Living Concepts is very Customer Service oriented. All questions and/or concerns we had were addressed to our satisfaction. The attention to detail by TLC staff and all trades engaged in the kitchen renovation project clearly shows their skills, work ethic and professionalism. In closing, we love our new kitchen and are completely satisfied with the overall quality of work and workmanship that Total Living Concepts provided. We plan to use them again for our next renovation and would highly recommend them to anyone wanting a high quality renovation.

A really simple task of getting a laminate counter was made into a painful ordeal. Glen started out being very nice and once the order was in he was rude and dismissive. The counter was very late and had bubbles in it in some spots. Take your business elsewhere as it is not worth the risk.

Just finished a kitchen renovation and we are very pleased with the results. Glen and Total Living Concepts created a new kitchen, not just new cupboards and countertop. Must thank Glen for the numerous late nights and patience as we worked to finalize plans that would satisfy both myself and my husband. Not an easy feat but it happened. Thanks again.

Glen did an excellent job throughout the renovation process. Workmanship was excellent, excellent workers, job done per spec and per budget. No surprises. Glen helped throughout the process with excellent ideas, helping choose building materials and managing the project through to completion.

March 4, 2005, I trusted Glen Prairie, Total Living Concepts, member of NKBA and GBHBA, to design and install our new kitchen with a promise to have the kitchen functioning by the end of May, 2005. The cabinets arrived June 7.

The first granite template person asked for more $. The cupboards weren't designed to accommodate the sinks, which had been purchased the previous fall/04. Then York Marble came in to template and managed to have the granite installed for Thanksgiving/05, after many, mess attempts. Returning Christmas/06 to fill the gouges with epoxy. The seam between two sections has always been rough and ragged but now is eroded and collecting crumbs.

The lazysusan, which arrived determined to remain closed, was emptied and torn apart on many occasions during the first year. The recycle bin was of inferior quality and replaced - with the door inside out at one time. A service person was in numerous times to repair sticking or swollen doors, which were taken off to be planed, removing the original finish then touching up the new wood with wax.

Even though the dish storage is close to the dishwasher, the 10-1/4" shelves are too narrow to accommodate dinner plates and some serving pieces. The plates are stacked on open book shelves with serving pieces stored in other inappropriate cupboards; in a 14'x17' kitchen, which didn't require a reduced sized cabinet style.

The 60-3/4" high corner pantry arrived with three shelves - built in during construction - which necessitates stacking. The top items must be removed to retieve the bottom ones.

A visiting real estate person gasped at the cooktop, being off centre, between 21" and 24" upper cabinets and at the filler strips between gaps in the cabinets, as if this wasn't a custom installation. The warming oven is set between 1-7/16" and 1-7/8" filler strips

January, 2007, Glen removed a large cupboard door for resizing - still off!

Before committing to any roject with Glen Prairie, please arrange for a visit to view this kitchen to conclude your own opinion. All documentation is copied and available for disclosure.

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Glen Prairie of Total Living Concepts from Barrie Ontario signed a contract to design & renovate 2 bathrooms & a bedroom. It was to be completed in approximately 1 month. His trades very seldom arrived when he said they would. Some of their work was very shoddy. He told us we would be without showers for 10 days. We were without showers for 82 days. He never did complete the renovation. After he walked out with 90% of his money, I completed the reno using a variety of trades not related To Prairie. Glen Prairie is a smooth talker who makes promises he does not keep & he cannot be beleived.