Ecopest Inc

Pest & Animal Control
6792 99 Street NW Edmonton AB
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36%

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Reviews for Ecopest Inc

Average customer rating:
4 10 (3 reviews)

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tladha
tladha
2 reviews Edmonton, AB
4/10

Miscommunications and mistakes

This was our third year using ecopest (initially for wasp nest removal, then mice baiting, and then spider spraying) and there have been multiple issues throughout. The mouse decontamination was done very haphazardly with no masks/protective wear and when a more senior person was called in to do it, they picked up some debris close to the mouse droppings and handed it to my husband (who was not gloved) to throw away.

With the spider spray, I clearly spoke with someone over the phone on 2 separate occasions who asked about mice station rebaiting EACH TIME and EACH TIME I indicated that we did not need it done. Yet, it was still done. Furthermore, I asked that the spray be done only around the base of the house not the eavestroughs, but I was home when the spraying was done and they sprayed the eavestroughs (streaking our upstairs windows in the process). Lastly, even after sending me the correct invoice, the wrong amount was charged to our credit card requiring me to send multiple emails and call the company for resolution which is not just frustrating but exceedingly time consuming.

My impression is that there are systemic issues that are causing multiple miscommunications between administrators, service providers, and management and this is leading to errors that are sometimes annoying and sometimes dangerous. I hope that these issues can be directly and comprehensively addressed as I don't feel confident using Ecopest until they are.

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Private User
Private User
Private User reviews Edmonton, AB
0/10

Mouse inspection

Ecopest Inc
780-448-2661
6792 99 Street NW
Edmonton
AB
CANADA

I've used EcoPest twice. The first time was about 8 years ago when I discovered a wasp nest under my deck. The technician arrived and within a very short period of time had removed the nest completely. This year I needed to call them for what we suspected was a family of mice. I expected the technician to show up, check out where the mice had been seen, scout the house inside and out to see where they might be getting in and identify any signs of nesting/infestation that we couldn't see. He showed up, wandered around for a while, poked his head in a few places priced some traps and left after saying....well not much really. He said to place the live traps we were using against the wall not away from the wall as we had them -- contrary to what others have told me, my mother and various other friends and relatives. Guess we must be doing something right because four days after his less-than-useful inspection, we caught two mice in one night. But what really irked me, besides the $200+ for him to wander around for a while, was that they put through the service fee my credit card the day BEFORE he even knocked on the door. Next time I'll just buy mouse traps and save myself the $200.

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yin man
yin man
3 reviews Edmonton, AB

First Review

8/10

mice

i am happy with ecopests service they come to my house ang show me where the mice an come in the house and where they can be hiding ang they put bait inside the garage i happy with thier se rvice yin

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