The boiler of our radiant heating system decided to go and we woke up this morning to a very cold house in February. I called Westrim at 7:50 (they open at 8am) and Mario picked up the phone. He was very nice and knowing that we didn't have a flame on our boiler, did not then charge me a "priority" price on getting someone out ASAP. It was a very reasonable hourly charge out rate, and he could get someone there by noon.
By 11:30am, Scott called and told us he was on the way. Scott was very detailed and showed interest in discussing the situation and took the time to show us around our furnace room (we are relatively new owners of the house). He gave us a thorough inspection of the furnace, fixed the problem, and helped service our boiler and even quickly looked at the condition of our water tank.
Scott discussed the alternatives for us come time we decide to replace our tanks and told us what they would need to do to retrofit the new systems. It was a very informative visit. He was not pushy at all and at no time made us feel like our current system was inadequate.
For a reasonable amount, quick turnaround, and a courteous bounch, I would highly recommend these guys for anyone who might need a quick fix, or to have a new unit installed. All in all a very professional experience from start to finish.
Interesting note that another outfit I called charged $50 more an hour for a "priority" call because I had indicated we had no flame on our boiler.