Nk Lock & Security

Formerly Nepean Kanata Lock & Door Service Inc
Locks & Locksmiths
Write a Review
Write a Review
Website
HomeStars
Locks & Locksmiths
Nk Lock & Security
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Nk Lock & Security

Average customer rating:
9.8 10 (17 reviews)

Sort by

Eileen O.
Eileen O.
1 review Ottawa, ON
10/10

replacing 2 locks and making several keys

Not only was Marty prompt but did the job very efficiently, explaining details about the job underhand. Very courteous and respectful of our home.

Was this review helpful?
Company Response

Hello Elleen
Thank you for taking the time to write such a positive review.
Our technicians understand that our customers need to feel safe and secure before and after our service has been provided.
Randy Walker (Owner)

iwwallace
iwwallace
1 review Ottawa, ON
10/10

Locks re-keyed

Arrived on time. Courteous. Did the work quickly and we’ll. Even took a bit of time to en-suite our deadbolt slid a bit better. Exceptional!

Was this review helpful?
Company Response

Good afternoon
Thank you for taking the time to provide such a positive review.
We strive to have all our customers as satisfied as yourself.
Randy Walker (Owner)

markilsmith
markilsmith
1 review Ottawa, ON
10/10

Fixing the lock on my front door.

Young man was very knowledgeable and explained everything he was doing.
I didn't get the first msg.

Was this review helpful?
Company Response

Hello
I thank you for the positive review.
We understand that locks etc can be very confusing.
We strive to make sure all our customers have the same experience that you recieved.
Randy Walker (Owner)

joanne
joanne
1 review Ottawa, ON
10/10

replaced front door knob

I called at 9 AM and the work was completed by 10:30 AM. I am completely satisfied :-)

Was this review helpful? Yes No
Company Response

Hello Joanne
I am pleased we could respond in a timely fashion to your security needs.
Randy Walker (Owner)

J. H.
J. H.
1 review Ottawa, ON
10/10

Re-key locks

They came to change the locks the same day I called. The service man went through the pricing with us before he started because we had one lock set that required a special key and would affect the price. He was very pleasant and worked very quickly.

Was this review helpful? Yes No
Company Response

Hello J.H.
NKLock & Security takes pride in our staffs ablity to make sure you understand all that is happening in your home.
Randy Walker (Owner)

andrew
andrew
1 review Ottawa, ON
8/10

Lock repair

Arrived on time. Fixed it. Professional service. And then he left. And it’s still working.

Was this review helpful? Yes No
Company Response

Hello Andrew
Thank you for the positive response.
I am pleased NKlock & Security perfomed to your satisfaction.
Randy Walker (Owner)

Gillian
Gillian
2 reviews Ottawa, ON
10/10

Grip set Replacement

I had my front-door grip set (handle and deadbolt) replaced. They helped me select a new set that would work with my door, and installed it well. The locksmith Marty explained everything well, and was polite and friendly!

Was this review helpful? Yes No
Company Response

Hello Gillian
Thank you very much for the positive review.
NKLock & Security is here to serve anybody that has questions about there security.
Randy Walker (Owner)

Daniel
Daniel
1 review Ottawa, ON
9/10

NKL installed a push button combo on my front door so that no keys are requird to open i it.

I had ordered this keyless pushbutton lock from the US and it looked a biit complicated to install in my existing front door with a poor design comnbo lock. Not wanting to take a chance on messing up the new lock with wrong assembly, I decided to let a profession handle the installation.
It was a bit complicateed from what I could see, but the Locksmith from NKL performed the job easily andefficiently. The code works well with the new combo. Well worth the service charge. I hiighly recommend NKL for any door lock insrtllation or repair.

Was this review helpful?
Company Response

Hello Daniel
Thank you for the positive review.
NKLock & Security pride's ourselves in helping our customers in anyway we can.
Randy Walker (Owner)

Warstan
Warstan
1 review Ottawa, ON
10/10

Door opener

Supply and install door opener. The service was great. The installer was knowledgeable, prompt and polite.

Was this review helpful?
Company Response

Hello
Thank you for the positive review.
I look forward to passing along your review to my technician so they know that customers are apprecitive of there effort.
Randy Walker (Owner)

JR
JR
1 review Ottawa, ON
10/10

Lock on entrance door

It was not an urgent work, but NKlock sent a technician within hours. Assessment was promptly done, estimate communicated and work performed within ½ hour: replacing the failing door handle with a basic model, -- giving us time to verify the validity of the warranty of the failing one-- making adjustments (grinding) so that everything work smoothly.
Discussed options, including the possibility the warranty might still be valid. Provided info, including pictures of failing parts for the warranty. Courteous service. (Marty).

Was this review helpful?
Company Response

Hello JR
Thank you for the positive review.
NKLock & Security strives to maintain a high level of professionalism with all our staff.
I have passed this on to Marty so he can see your review.
Randy Walker (Owner)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Nk Lock & Security

NKLock & Security has been in business in the same location for over 30 years.
We look forward to providing you with top quality products and service.
We service and sell a wide variety of locks and security products.
Visit our website or drop by to discuss your security needs.
Our veteran staff will help you with any questions or concerns you may have.
We look forward to talking with you.

We honour our military by offering a 10% discount on any materials sales.
We also support the Canadian Wounded Warrior PTSD Service Dog Program.
We take our commitment to our military family as an honour and we support those in need.

CATEGORIES
Locks & Locksmiths
PRODUCTS
Commercial Locks - Residential Locks - Wireless security products - High and Mid level security products - Padlocks and chains - Weather stripping - Thresholds - Door closers - Access compliant door closers - Card and fob access control systems - Electronic access hardware - Key duplication, creation and master keying systems -
SERVICES
We service and install only what is required to make your home or business secure and safe for you and your family.
BRANDS
We service ALL brands of residential or commercial hardware.
SPECIALITIES
If you walk through it "We Do It"
WEBSITE
https://www.nklock.com/
YEAR ESTABLISHED
1985
NUMBER OF EMPLOYEES
4
RETURN POLICY
With receipt
PAYMENT METHOD
Visa, MasterCard, Debit, Apple Pay, Cash
LICENSES
NA
MEMBERSHIPS
NA
LIABILITY INSURANCE
Yes
DIPLOMAS
NA
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$0
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Specific
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.