My mother purchased a complete set table and chairs from this company in Nanaimo. Within a few months the table top started to fade, the finish was wearing off. The table was still under warranty. For the past 13 months she has been trying to get the management of this company to replace the table top.
She has tried to resolve this matter directly with the management, who often avoid her calls or when she goes in to speak to them, they say the manager is not in and he will call her and he never calls back.
She filed a complaint at the Better Business Bureau and he has misrepresented to them and said he visited her home and satisfactorily resoloved the complaint. He has not, she needs the table top replaced.
Please avoid doing business with Merit Furniture and Appliance Warehouse on Norwell Rd in Nanaimo BC.