Dealing with Provincial Wood is one of the worst customer service I have ever had in my life. There were some problems with my hardwood installation - squeaky floors, gaps between planks. When I called, they transferred me to the female owner of the company who tersely told me on my first call to call back because she is too busy to deal with my small issue at this time. They were in the midst of a big job with a developer. After many calls and three months later, she finally came to review the issues. She again was rather terse and told us how she is too busy for small things like this. I never ask to deal with her??? Anyway, again after much follow-up she finally sent someone to take care of it and we had to take time off work to accommodate their schedule and again over the phone, she lectured us on how she runs a very busy company. Trust me - this is a genuine review. If you want to pay money to get yelled at, they may be for you but if you are looking for reliable customer service and good job done at the end, look elsewhere.