The saleman, Charles, is a challenge to work with. He is vague with his answers and very opinionated. He dislikes listening to customers ideas. The install jobs were good and accurately measured, however, on both install jobs the installer failed to attach the mandatory pressure test tags on the new gas lines. These are MAJOR safety violations which could shut this company down. Only the owner/manager was able to put the tag on for us (on request). When I told the owner/manager, Steve, there was no gas safety tag, he replied "your house hasn't blown up yet so it must be okay". The owner came out to my house and put the pressure test tags on the gas lines as requested, however, he never performed the mandatory leak tests because he assumed the installer did it previously. Poor salesman and disregard for safety and laws makes me give this company a poor review. I do not recommend this company to anyone. The good news is the fireplaces look good and my house hasn't blown up yet.