We thought we went for the safer and more reputable choice when Jay Fencing matched a competing quote; however, we were sorely disappointed with the products and service we received. Jay Fencing substituted cheaper materials and attempted to charge the full quoted price. There were unrealistic delays at every step of the process, and because our pool had already been installed by the time they installed the fence, we were held prisoner and forced to accept a fence we didn't choose. Despite the quote being based on the competing quotes measurements and price to be increased or decreased based on actual installed amounts, they went ahead and charged for additional fencing. when they were called on that, they padded the invoice with a lot of additional fees to make up for the difference. On day of install (after weeks of delays) they no longer 'felt comfortable' determining our fence line, despite having a copy of a recent survey for months. I have never had a worse experience with a contractor. The situation is still not resolved. It is also interesting to see positive reviews here mentioning fast and efficient service during the time period our project was delayed. End result, fence is poorly installed, we were overcharged in the neighborhood of $3000 and we don't even have the fence we ordered.
- Approximate cost of services:
- $16,000.00