PF Custom Countertops

Formerly PF Manufacturing
Countertops
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Countertops
PF Custom Countertops
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63%

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Reviews by rating (past 12 months)
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Reviews for PF Custom Countertops

Average customer rating:
7.4 10 (14 reviews)

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Murray  from Splash tub and tile Inc
Murray from Splash tub and tile Inc
1 review Edmonton, AB
10/10

30 years of Professional Service

Over 30 years ago myself and a couple of partners started a new bathroom renovation concept in Edmonton. Back then most bathroom countertops were plastic laminate, and we enlisted the help of PF manufacturing to build countertops for customers. 30 years later the materials used for countertops have changed dramatically, but our relationship with PF has not.

After many years I have come to realize that businesses is like anything else in life. It is all about people ... and how we treat each other. I will not get into names, but I have crossed paths with many professional people at PF who respect their jobs, respect their product, and respect us ... and I hope we have done the same for them.

I can't imagine using anyone else to provide the level of service we need for our customers. I send a big thanks for everything to the people at PF, and I wish you many more years of success.

Murray Sund
Owner of The Bath House Inc.
and Splash Tub and Tile West Edmonton

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Company Response

Thanks for the kind words Murray. It has been a pleasure to be of service to you and your clients these many years. Relationships such as ours are the foundation of success, and we hope to continue for many years to come.

Private User
Private User
Private User reviews Lacombe, AB
10/10

Great Quality delivered with Integrity

Using PF custom countertops was a dream. From start to finish it is apparent they are very knowledgeable and are excellent at what they do. The end result is a stunning countertop that gives us that "WOW" effect every time we walk in the room.

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Company Response

Thank you for your comments. We are pleased you are happy with your counter top and thank you for using PF Custom Countertops.

Sara Davis in St Albert
Sara Davis in St Albert
3 reviews St. Albert, AB
10/10

Quartz Countertop Install

We ordered new quartz countertops in our behind and couldn't be more pleased with the results! The install took slightly longer than expected (2 days instead of one) but that's only because they had to make adjustments to the quartz backsplash to make it perfectly level and could have had something to do with the walls behind the old backsplash. the final result is amazing and I am still in awe of my new kitchen and bathrooms. My large bathroom mirror was broken during the install, which I was aware was a possibility, and PF offered to pay for my mirror replacement, which they deducted off the final bill. I found their pricing competitive and the quality of the product and the installation is next to none!

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Company Response

Hi Sara. Thanks for your comments. It's always a pleasure to hear from a satisfied customer and we appreciate your feedback.

Summer in Edmonton
Summer in Edmonton
1 review Edmonton, AB
0/10

Poor Customer Service

Seriously worst company ever! After having my cabinet installed I contacted PF Manufacturing and it took them 3 business days to call me back just to book the measurement . Then cancelled my scheduled measurement and booked it the following day, which literally took 10 mins. Then took another one week just to book my counter top installation. I literally have no kitchen for almost 3 weeks now. I would not be surprised if they cancel again. And to top it all off the people that work there are so unfriendly. Like I'm so inconvenient. Do not go with this business! They are so frustrating!

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Company Response

Summer, my name is John, the president of PF Custom Countertops. Please contact me at your earliest convenience so I may look into your concerns. We pride ourselves on delivering timely service to our clients, and your experience does not live up to our standards. I can be contacted at 780-484-0831 Monday thru Friday between 8:30 and 4:00. Thank you.

I was hoping to speak to you about your experience, but have not heard anything back from you. I investigated your concerns with our installation department, but need more information such as the full name the order was placed under or an installation address. I want to ensure you will be satisfied with the end product and would appreciate you getting in touch at the above number.
Thank you.

Olly in Herndon
Olly in Herndon
1 review Spruce Grove, AB
0/10

Counter top purchase through IKEA

I don’t know the quality of the product yet that this company provides, but I don’t like the attitude and the service that they gave me when I called about my order. I have been shopping for counter top since my kitchen was installed in June. To avoid any delays or waiting times I decided to go with IKEAs offer for pure white laminate counter top. My island is wider so I have to pay for custom production which I understand. On my order was written that the kitchen is installed and all is in place to avoid any more delays. I was told by the Ikea employee that the company that produces and install’s the counter top will call me in about 3 days after they receive my order. So I waited and waited till it was 14 days later, then I decided to call them myself. First they transferred me to someone that deals with only Ikea orders and then I was told that I have been misinformed about the call and that I was responsible to call them myself (well what a service ) and then she told me that usually when order from Ikea comes in, the cabinets are not installed yet…..(it was written on my order its ready to go ) …..and then I was told that they dealing with IKEA and will let them know not to misinform the customers ….well I am not sure if I was the manager or the owner of the company I would try to argue with someone like IKEA, who give me the biggest portion of the work, it might result the elimination of the contract…. Instead I would get a more reliable person dealing with the orders from IKEA and make sure when the order comes in I would call the customer and ask the situation, like if the kitchen is ready or if there is still a waiting time or not……..Now I have to wait three more days until they call me to schedule the measurement for the template and that is not all….I have two jobs and cannot take time off as they please or they have time and it might take another 2 weeks and then installation? I might be lucky to get it by Christmas???? I feel like pulling the order out and go with someone else. Very disappointed with the service….very disappointed 
Olly

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Company Response

Olly, please accept my apology for the delay in your counter top order. The notation on the paperwork from Ikea that the order was ready for measure was overlooked by our staff. It is rare that an order from Ikea is already installed when received by PF Custom Countertops. I am following up on the order and will do all we can to expedite the fabrication and installation so you will have a functional kitchen as soon as possible. Please call myself, John, with any other concerns with your countertops. Thank you.

 in Edmonton
in Edmonton
1 review Edmonton, AB
1/10

Quatrz countertop fading

Installed quatz countertops in August of 2014.Within six months the color started fading ( black countertops) Phoned PF and they had two service men come out, first time they used a cleaner in one spot which took the color out of the countertop they commented that they have a problem here. Second guy camoe oyt and used another cleaner and it did nothing except make oyr countertop with a film like grease, everytime we wipe it it streaks. After this they said there is nothing we can do for thats how the product is. Told to make a claim to LG we did and theyd will not help us. Pretty sad that after six months of installation they will help. Not recommended to anyone, donit stand behind their product

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Company Response

I'm sorry you have had a bad experience with PF Custom Countertops. Please contact John at 780-484-0831 to discuss your situation so we can resolve it for you. You purchased a product with a 15 year warranty which LG should be honoring. I will investigate the matter personally so we can come to a satisfactory resolution.
Thank you.

Kim K from Edmonton
Kim K from Edmonton
3 reviews Edmonton, AB
8/10

New granite counter tops

We are very pleased with our selection and the service provided by PF Custom Countertops. They price matched their competition too. We selected them based on the reviews of this site. There were some challenges, and this happens in most renovations but the manager dealt with the issue promptly. We will upgrade our vanities to stone as well and will definitely use PF again and would recommend them wholeheartedly . We love our new granite countertops! Thank you PF!

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Company Response

Thank you for your comments Kim. I'm glad our manager was able to attend to any issues with your installation in a prompt manner. We look forward to assisting you with your vanities when the need arises.
John

Sharmila from Edmonton
Sharmila from Edmonton
2 reviews Edmonton, AB
6/10

kitchen countertops

They put in our countertops quickly was good. Bad news was that a month of having our quartz countertops that are supposed to be very durable we dropped a glass which chipped the countertop!!

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Company Response

Sharmila, I'm sorry to hear your had an issue with damage to your new counter top. We may be able to repair the damage. Please contact the sales desk to arrange an appointment to look at your chip to see what can be done.

Thank you, John

Debbie from Edmonton
Debbie from Edmonton
3 reviews Edmonton, AB
10/10

New countertop

We recently renovated our kitchen and ordered our new countertop from PF manufacturing. We previously orderd out island countertop from a different local manufacturer through Home Depot and we were very disappointed with their work. PF did a perfect job and we would recommend them above any other manufacturer in Edmonton. We plan to go back to PF when we upgrade the countertops. They provide great product at a reasonable price.

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Company Response

Debbie, we are glad to hear you are happy with your new counter top. It is always our goal to make the process as easy as possible for you. we look forward to serving you again in the future.

Regards, John

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about PF Custom Countertops

Manufacturer and installation of counter top surfaces including Laminate, Granite, Quartz and Solid Surface products. We also carry a large selection of sinks and faucets and can provide installation services for those as well. Breakfast in your old kitchen, dinner in your new!
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PF Custom Countertops has been a trusted countertop manufacturer in Edmonton since 1969. Granite, quartz, laminate, and solid surfaces are our specialties. Whatever your project’s size or complexity, we offer you quality workmanship, products, and service.
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We deliver on our commitment to quality by building experience within our team. We invest in and value our people; this enables them to develop the knowledge and skills required to provide custom countertop solutions and ensure complete accuracy. With over 80 employees, many of who have been with us for years, we have the expertise ready to answer your questions and dream up solutions. We share one goal: to give you the countertop you want, while respecting your budget, accommodating your schedule, and meeting our own high standards.
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You can trust us to address every aspect of your project from start to finish. As well, we guarantee our workmanship and extend a one-year warranty on installation. Visit our showroom today to see what’s possible.
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PF Custom Countertops is a member of the Better Business Bureau, the National Kitchen and Bath Association and the Architectural Woodwork Manufacturers Association of Canada.

CATEGORIES
Countertops
PRODUCTS
Granite, Quartz, Laminate, Solid Surfaces, Natural Stone, Custom Products, Sinks & Faucets, Marble, Butcher Block Countertops
SERVICES
HOMEOWNERS: Bathroom Countertops, Kitchen Countertops, PROFESSIONALS: Commercial Countertops
WEBSITE
http://www.pfcustomcountertops.com/
MEMBERSHIPS
BBB, AWMAC, NKBA
WRITTEN CONTRACT
Yes
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