Excel Homes

Dealing with their builders were absolutely painful. Theyre disrespectful and the only thing they care about is their tongue.

I would say buyer beware. Ensure you get a private home inspection prior to moving in. our home is only 7 years old and when we first moved in we found out they forgot to insulate our attic. Secondly we had to replace our hot water tank only 4 years in and we were told by the plumber that Excel did not use the right size piping. Now third we have mold in the basement that was found on the foundation walls. We have been told by two contractors now that this is a common problem with Excel homes. They do a poor job with insulating and installing the vapor barrier. We trusted this company and we have been nothing but let down and it is so unfortunate. Please when buying an excel home or any home be diligent it is your investment and builders just care about their pay check and bottom line. We have reached out to excel and they did take photos and yet we have heard nothing back and I'm sure it's because we are "out of warranty" and why should they fix their mistakes right?!

We just bought it a house 1 month ago with excel . Even our possession day heat was not working no one checks before our possession. We survived without heat 2 days thank God the weather is not that bad , then Monday they check no one changed the filter , now again again furnace is not working properly, I live with my baby but no one care about it they just send you numbers you need to call this is a excel home service, I will never ever suggest this builder please go some good builder please

After 5 years in our home we noticed water leaking in through our basement window. Upon looking closer at the window sill we noticed the wood was full of mould. The insulation looked wet so we pulled it back to see and water poured out. Everything was soaked, mould filling the window well and below.
After contacting Excel they stated that since we opened the vapour barrier (the same day we contacted them) they could not assist and we would need to pay out of pocket for any repairs.
Our window was not sealed or caulked properly, we can see that only one small section was done properly and the rest was not done.
This absolutely atrocious and we cannot believe the lack of accountability to say they cant warranty as the vapour barrier was opened when the full window well is full of mould above it.

We built a new home with Excel homes and possession was in Jan 2023, which was supposed to be July-August 2022. We moved from Ontario trusting this builders. It's been 7 months we are in this house. Cupboard works completed after possession. Woods under countertop cabinet already fallen and repaired. The whole counter tops shake when we walk around, even things on the floor shakes while moving around. Just realized that my gas stove( one burner) also stopped functioning today. We are very disappointed with this company and expected a quality work from them. Definitely not recommended to anyone.

BUYER BEWARE

every negative comment you read is SPOT ON.
delays in replies, delays in fixes, more contractor visits than you can count.
The quality and attention to detail in their work is nowhere to be found.

All these replies from Excel are generic replies that dont even address the issues at hand and make it seem like they care, but.they.dont.
Do yourself a favor and go with ANY other builder than Excel Homes.

We moved in Nov 2021 and flagged issues to Excel immediately and are still trying to work on a resolution.
I am asking for compensation/reduction in cost of our shower door replacement for the 500+ days delay in fixes, but they refuse as its not a "contractual obligation".
Their perspective of making it right is to do what they should have done from day 1. But they expect the customer to pay 1700$ out of pocket, when it should have been on the mortgage to begin with.

context: (if you got this far) Our frameless shower door should have been a 10mm width from day one but was never offered and now it wobbles and shakes every time we use it. Excel will either replace it with a framed shower door (not what we asked for) or have us pay 1700$ out of pocket. I am leaving this review b.c Excel is finally addressing it (1.5 years later) and their customer service has been a nightmare. We are also waiting for our tiles to be replaced since day 1.

Again. DONT DO IT. DO NOT GO WITH EXCEL HOMES. Spend your HUNDREDS OF THOUSANDS OF DOLLARS elsewhere

In April 2022, I took possession of my house, and 3 months later, in June 2022, Excel Homes finished the concrete work on my driveway. Unfortunately, during this process, they caused some damage which I have captured in the attached photo. At the time, they assured me that they would address this issue during their routine warranty visits that occur every few months. However, they never followed through on their promise, and now the cracks have spread to my garage floor.

Despite my repeated requests for them to fix this issue, they have refused to take responsibility for the damage. They claim that this type of crack is not covered under the Alberta New Home Warranty Program because of its size. They have also stated that surface cracks are normal for concrete floors during the curing process. I find this hard to accept because this damage started last summer when they were adding concrete to my driveway.

I am frustrated with Excel Homes and I dont recommend this company to anyone seeking for a reliable and trustworthy construction company.

Excel homes have a group of jokers on their payroll. They couldn't be bothered. The building took forever to be ready, yet lacked shelves and mirrors plus, the mechanical room in the basement was turning into a swimming pool, and they couldn't be bothered. I also got caught up badly with interest rate hikes. They show up late for scheduled appointments as though one has no use for their time. Terrible work culture, can't believe that folks like these still have jobs to go to.

Absolutely worst building experience. Poor workmanship and trade quality. The house was not ready on pre possession walk through like carpets not Installed, painting not done, appliances not installed. It's been over a month and still some issues are not solved. Also there are more issues coming everyday. No warranty department exists. The builder doesn't care about its customers. I will never ever buy or recommend from Excel Homes again.

Wish the construction team or tradesmen would be as good as the design team. I would not recommend them as builder