Beautiful home, great customer service
Charla & the Excel Sales Team have been nothing short of amazing since the beginning of the home purchase process. Prior to building, we had heard several of horror stories from friends and family who dealt with builders, from finishes not being completed as expected, to possession timelines being pushed way past the originally promised date, and for substandard customer service.
This is the complete opposite of our experience with Excel Homes and their amazing staff. Charla and her team were always extremely friendly, and helpful. They kept us up to date on the progress of our home and sent us pictures via e-mail whenever we requested (we lived in Edmonton while our home was being built in Calgary). Her and her team always responded to our e-mails in a professional and timely manner.
The Excel team did a great job making us feel comfortable for the entire process, from the initial sale to post possession we have had a great experience with the entire team. We were provided with guidance from the Sales team when we were initially choosing our interior finishes, and if any concerns arose, we felt comfortable bringing them to the table and reassured that they would be taken care of. While our home was being built, we were contacted by a complimentary concierge service to ensure that utilities were coordinated prior to possession which alleviated a lot of stress and planning this ourselves from another city.
After we took possession of our new home, Excel maintained constant communication if/when any concerns arose and addressed them immediately. Not only were we provided with excellent customer service during the build, but we felt that this was extended to post possession as well.
To anyone who is considering purchasing a new home, I would strongly recommend checking out Excel Homes. They build beautiful homes and provide amazing service. We are extremely happy with our new home and are so very appreciative of the entire Excel team.
- Approximate cost of services:
- $55,000.00
- Company Response
Hi Ashley! Thank you so much for taking the time to share your experience! We are over the moon to hear that Charla and her team were able to help keep you informed and engaged, even though you weren't able to be here in person! We cannot say enough about the amazing team at Virtuo. We know that they have nothing but our customers best interests in mind. They help to take away extra stress that comes along with getting everything ready for your move and possession, and really just want to help :) We hope you are settling in well to life in Mahogany, and thank you for choosing to be a part of the Excel Homes family! :)