The quality is not up to the standards. I island in the kitchen wobbles even if kids walk 6 feet in the surrounding. The floor feels like card board as it is too noisy in bigger rooms. Their rep initially realized that there are issues bit later he said its normal. I have checked my friends house brand new from Homes by Avi there is no such issue with the island. I was already doubting the way the finished the house in no time and hand it over to us. The back side room on top of garage was shaking like in earthquacks when the wind was gusting only 60 km/h. Again their rep said next time please make a video or let us know if there is any crack occur.
I m contineously following up with him but he is using delaying tactics with me.
- Approximate cost of services:
- $400,000.00
- Company Response
Thank you for your feedback. We apologize that this is the experience that you have had. Could you please reach out to our Customer Care team at: customercare@excelhomes.ca and provide them with your information so that we can have your concerns investigated further? Thank you!