Andrew's Restoration Ltd

Masonry & Bricklaying
19643 Woodbine Avenue East Gwillimbury ON L0G
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Masonry & Bricklaying
Andrew's Restoration Ltd
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89%

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Best of 2018 winner 2 timesBest of 2018winner 2 times

Reviews for Andrew's Restoration Ltd

Average customer rating:
9.8 10 (57 reviews)

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rgeary
rgeary
1 review Aurora, ON
10/10

Exterior brick repairs

We had several areas on the exterior of the house that needed repair. Andrew’s team provided a quote for the work, we scheduled when the work would get done, the team showed up on schedule and completed the work.

Very professional and great communication. Robin in the office was super easy to deal with. The work looks good. Very satisfied.

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Company Response

Thank you very much for the kind words. We appreciate your business! Have a great day.
Robin

Peter C.
Peter C.
1 review Toronto, ON
10/10

Major renovation plus follow-ups

We first learned about Andrews Restoration when our contractor hired him to do the masonry for a major addition to our vintage home back in 2004. Matching the brickwork to a building that was more than 100 years old isn't easy, but Andrew did such a perfect job that it was Impossible to tell where the original brick ended and the new began. Fifteen years later, we called Andrews Restoration again to do some repair work to the front of our house before we put it up for sale. The weather was terrible, but Andrew sent out an expert mason and got the job done. Again, it was perfect. My wife and I do not hesitate to give this company our highest recommendation

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Company Response

Thank you very much for the great review. We appreciate your feedback.

FromOz
FromOz
5 reviews Kettleby, ON
2/10

Front Entry Landing and Stairs

We hired Andrew’s Restoration in October of 2017 to grind the existing mortar and replace it with new mortar (grind and repoint) at our front entry stairs. In addition, we hired them to grind and parge the wall on the along the side of the stairs. This work was assessed in person and scoped by an employee of the company who then completed the actual work. At the time of the assessment, he said that he could do the job and we would be very happy with the outcome. Employees of Andrew’s Restoration came at the end of November of 2017 to complete the work. Initially, the work completed looked great. However, soon after the work was completed, we noticed deterioration in the work.

With respect to the parged wall, we noticed some cracks by February 2018. We had the cracks in the parged wall reviewed by an independent competent mason who agreed with us that these were cracks and would only worsen over time which they have. We also noticed the mortar beginning to crack in areas. The employee who completed the work had said, at the time of completion, that this mortar should be good for four years.

It is now March 2019 and the mortar has cracked everywhere – at the entry landing and the steps. Large sections of mortar have crumbled out and some of the stones are now loose. This poses a hazard to anyone using the stairs. It has only been 15 months since the work was completed. The front entry looks considerably worse now than before they began the work. The original work was completed 10 years ago.

We approached Andrew’s Restoration in the spring of 2018 to discuss the issues with the work completed. The owner gave many reasons why the work had deteriorated and many reasons why any remedial work would not be worthwhile. We paid for their services promptly at completion of work. We waited patiently last spring and summer for them to do the reparations. Nothing was done and we will now have the work redone by another company.

Overall, our impression of Andrew’s restoration: nice employees who can give a convincing sales pitch, but deliver very poor quality work. We do not recommend them.

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Company Response

.
Dear Sanu Hanspal,

Andrew's Restoration Ltd. was incepted in 1996, We have not only met customer expectations but have often exceeded them.

First and foremost it must be understood that pre existing conditions are beyond our control.

Let me review where you have put blame on us that is unjustified:
* we performed the work specified in our written agreement in full.
* we attended the site upon your request regarding your concerns, namely that one of cracks in the stair treads had re cracked in the spring. Inspection revealed that your front entrance installation had a second portion added to it, and this section had separated from the original. At the time you agreed with my assessment and the direction that would be required to remedy the situation (work that we do not do).
* in spite of your agreement regarding the content of our meeting you later became insistent that we reeturn and redo the work in this location.
* you unreasonably expect us to assume responsibility for work of poor integrity that was performed by another company.
* when you contacted us the second season after the repairs were completed with a concern that the parging "looked like it would fail", I offered to come and perform a definitive test to establish whether or not this was likely and you did not respond.
* your statement that the repairs have further deteriorated (beyond the original crack that had re opened) are simply not truthful, as photo documentation of my original site visit and a second one after you wrote your review clearly show.

Repairs of another company's work are not necessarily warrantable, especially when some of the work cannot be seen. Having stated this, we have always extended good will beyond what we should. However, to redo the repair in the location of concern would yield no better results and is therefore a wasted effort.

Private User
Private User
Private User reviews King City, ON
10/10

Rebuild 100 year old stone chimney and coping replacement and/or repair.

We needed to have a chimney repaired that was in dire need of work. Our experience with Andrew's Restoration was 100% professional. They came an quoted in a reasonable time. They arrived to do the work when they said they would. If there was any delay, we were forewarned so there was no surprise. The work was done satifactorily and the clean up was spotless.

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Company Response

Thank you so much for the kind words. It was a pleasure working with you and we hope we can be of further service going forward.

Private User
Private User
Private User reviews East Gwillimbury, ON
10/10

Chimney Repair and Front of House Brick Replacement, Cement Repair - Aurora

We were extremely pleased with all the work that was done at our home in Aurora.
Andrew took the time to explain what work, materials and timeframe would be needed to repair the chimney, the approximately 200 decaying, water damaged bricks on the front of the house and the cracking cement. After discussing options we were provided a detailed quote and a start date. Work began on schedule. The skilled, professional and experienced crew worked quickly, always cleaning up at the end of the day. The quality of the work was outstanding, we are very happy with the finished product and the high level of workmanship. Communication between the crew, the office and ourselves exceeded our expectations with constant project updates and regular, on site, inspections from the owner. I'm confident we could not have made better choice in choosing Andrew's Restoration. Ours was a big challenging job. Would we use them again? 100% YES

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Company Response

Thank you so much for the kind words. We appreciate your business.
Robin

mariaberiault
mariaberiault
2 reviews Newmarket, ON
10/10

brick replacement on exterior fireplace/chimney

Andrew provided a detailed estimate and explained what caused the bricks to break down. The work completed was excellent and in a timely matter. The 2 men were pleasant and cleaned up the back yard after brick job was completed. Robin in the office was excellent as communicating when the job would start. Overall I would recommend Andrews Restoration for future brick repair/replace jobs.

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Company Response

Thank you very much for your kind words. We appreciate it very much.
Robin

bobbart1
bobbart1
1 review King City, ON
10/10

Brickwork

Very professional. Done on time as per quote. Workers were very nice and cleaned up afterwards.

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Company Response

Thank you Mr. Bart we appreciate your feedback.
Robin

howie466
howie466
2 reviews Newmarket, ON
10/10

Replacement of window sills, and parging around foundation.

We hired Andrew's restorations to replace 10 of our window sills, and parging around our foundation. We were very happy with the work that was done by Jarred, and Jake. They were punctual, friendly, and professional. We felt the cost was fair, and would definitely use them again for any future needs.

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Company Response

Thank you very much for your review, we appreciate it.
Robin

L.M.
L.M.
1 review Newmarket, ON
10/10

Concrete, brick and asphalt repairs.

I was very pleased with Andrew's prompt response to my request for a quote. The crew did a great job with all the repairs and even repaired a previously poor patch job. They were also able to accommodate my request for additional repairs to be done. I would highly recommend them to anyone looking for excellent repair work.

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Company Response

Thank you very much for the kind words, we appreciate your business very much.
Robin

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Andrew's Restoration Ltd

Have masonry needs? Andrew's Restoration Ltd does it all.
Parging, repointing, brick and block work, mortar colour matching, brick tinting, wall opening and closures, chimneys, window sill replacement, fireplaces, stone walls and flatwork, glass block and historical restoration a specialty.

CATEGORIES
Masonry & Bricklaying, Tuck Pointing, Chimney Build & Repair, and Historical Restoration
WEBSITE
http://www.andrewsrestoration.com
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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