Got a crib from here and at first we were pleased but then it just started breaking apart. Screws, bubbling, etc. When we complained, they told us to just bring it in for an exchange, which we were happy about. Didn't question our warranty or anything. But while we were there, we noticed everyone else who was there was exchanging parts too. Basically just poor quality stuff. Didn't even last through our child's 1st birthday. So while they get points for their exchange policy, I wouldn't recommend them to anyone.